Richemont Luxury Sales Consultant
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Richemont seeks a Sales Associate in Hong Kong to deliver luxury client service and drive boutique sales.
Overview
Richemont is a leading luxury goods group encompassing prestigious maisons across jewellery, watches, leather goods and accessories. As a steward of heritage brands, Richemont emphasises artisanal excellence, client-centric retail experiences and long-term brand equity while offering colleagues exposure to international luxury retail standards and cross-brand development opportunities.
Role & Responsibilities
- Deliver exceptional, personalised service to high-net-worth and discerning clients, cultivating long-term relationships through proactive clienteling and follow-up.
- Achieve individual and boutique sales objectives by converting client interactions into transactions and upselling complementary product categories.
- Represent brand heritage and product knowledge with accuracy and authority; provide detailed explanations of materials, craftsmanship and after-sales services.
- Operate point-of-sale systems, process payments and maintain strict cash-handling and reconciliation procedures.
- Maintain boutique standards for visual merchandising, stock presentation and housekeeping in accordance with brand guidelines.
- Assist with inventory management, receiving, tagging and cycle counts; report discrepancies and support loss-prevention measures.
- Coordinate with boutique and regional teams on appointments, client events and bespoke services to enhance the customer journey.
Qualifications
- Polished professional presentation and service orientation suited to the luxury sector.
- Excellent interpersonal and verbal communication skills; ability to adapt tone and approach for diverse client profiles.
- Basic numeracy and proven reliability in handling transactions and reconciliations.
- Authorization to work in Hong Kong and flexibility to work retail hours including weekends and evenings.
- Prior formal training in luxury retail, hospitality or customer service is advantageous.
Skills
Experience
Typically 1–2 years of retail or customer-facing experience, preferably within premium or luxury brands; demonstrable success in meeting sales targets and building repeat clientele is desirable.
Education
Secondary education or equivalent; vocational qualifications in retail, hospitality or sales are a plus.
Workplace
This position is based in Hong Kong, Hong Kong, China. Cerulean lists 251 open roles in Hong Kong, including 5 posted recently. The broader Hong Kong area accounts for 256 active listings on Cerulean, 5 of which are new. In China as a whole, Cerulean currently features 1.773 open positions, with 30 posted this week.
Culture
Colleagues operate within a culture that prizes craftsmanship, discretion and client obsession. The environment encourages professional refinement, cross-brand learning and adherence to exacting standards of presentation and service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.