Richemont Luxury Client Advisor

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Develop and nurture long-term client relationships by delivering exceptional in-store experiences and personalized service at every touchpoint
• Consistently achieve and exceed sales targets while maintaining adherence to retail guidelines and Maison standards
• Demonstrate comprehensive product knowledge and communicate with passion about the Maison's heritage, values, codes, and design philosophy
• Engage customers through skilled questioning and active listening to identify needs, facilitate sales, and ensure post-sale satisfaction and retention
• Handle client negotiations and objections with professionalism and ease, positioning products as unique investments
• Participate in in-store and offsite events, networking initiatives, and boutique marketing activities in collaboration with management
• Capture and maintain accurate client data to enable strategic engagement, follow-up, and long-term relationship cultivation
• Execute daily boutique operations, including visual merchandising, inventory management, stock maintenance, and compliance with security and operational policies
• Actively participate in inventory cycles and audits to ensure accuracy and operational excellence
• Support special projects including price changes, back-office responsibilities, and facility maintenance as required

Qualifications

• Ability to deliver premium client experiences with authenticity and professionalism
• Strong interpersonal and communication skills with capacity to build genuine connections
• Sound product knowledge and ability to master the nuances of luxury items including materials, construction, care, and design
• Sales acumen with demonstrated ability to achieve targets in retail environments
• Understanding of luxury brand values and commitment to representing the Maison with integrity
• Organizational skills and attention to detail in managing client information and boutique operations
• Flexibility and willingness to participate in events and special projects
• Professional appearance and demeanor appropriate to luxury retail environment

Skills

Experience

Previous experience in luxury retail, premium client services, or boutique environments is highly valued. Candidates should demonstrate a proven track record in relationship building and sales achievement within upscale or high-end retail settings.

Education

Secondary education (high school diploma or equivalent) at minimum; further education or luxury retail certifications are advantageous.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.