Richemont Logistics Business Analyst

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Provide day-to-day support for warehouse operations in New Jersey, New York, Canada, and Grand Prairie, Texas.
• Monitor and maintain business-critical logistics applications and integrations.
• Support, monitor, analyze, and resolve SAP IDOC integrations and logistics-related processes.
• Assist with Transportation Management Systems (TMS) and Foreign Trade Zone (FTZOC) solutions, including Centiro and GTS.
• Ensure system reliability and minimize operational disruptions.
• Act as the interface between Richemont North America and the Group Technology L3 team.
• Gather business requirements and participate in solution design activities.
• Coordinate testing and deployment of system enhancements and new functionality.
• Collaborate with central and regional teams on logistics technology initiatives.
• Develop and maintain technical and end-user documentation.
• Create training materials and conduct key user training sessions.
• Support user adoption of new processes and technologies.
• Facilitate knowledge sharing and cross-training within the IT organization.
• Build strong relationships with warehouse leadership, logistics teams, and functional stakeholders.
• Serve as a key IT contact for IDOC system integrations and support logistics and warehouse operations across multiple North American locations.
• Partner with regional business teams and the Group Technology L3 team.
• Travel domestically and internationally as business needs require.
• Provide occasional after-hours and weekend support during critical operational periods, upgrades, and deployments.
• Work from home one day per week and on-site at the Grand Prairie warehouse for the rest of the week.

Qualifications

• College education or technical school background.
• 3–5 years of experience with SAP ECC; EWM and S4 experience is a plus.
• Knowledge of SAP IDOC is required.
• Proficiency with Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Self-motivation and the ability to work independently.

Skills

Experience

3–5 years with SAP ECC

Education

College education or technical school background

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement; access to the employee assistance program; and volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.