Montblanc Boutique Sales Specialist

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Role & Responsibilities

• Achieve preset sales objectives and develop a sustainable client network
• Capture and maintain customer information to enhance boutique relationships and repeat sales
• Demonstrate expert product knowledge across all Montblanc collections and provide tailored recommendations
• Deliver exceptional customer service and establish trusted relationships with clientele
• Develop proficiency in basic pen repair and after-sales service techniques
• Maintain aesthetic quality and visual standards throughout the boutique
• Perform boutique opening and closing procedures as required
• Serve as liaison with corporate office in the absence of management
• Ensure adherence to loss prevention procedures and security protocols
• Process transactions and transfers in the absence of management
• Support visual merchandising and inventory management responsibilities

Qualifications

• Previous retail sales experience, particularly in jewelry or high-end luxury product sectors
• Exceptional customer service orientation with demonstrated ability to build and maintain client relationships
• Strong interpersonal and communication skills with excellent attention to detail
• High school diploma or equivalent; college degree preferred
• Fluency in English and Spanish
• Ability to manage multiple tasks simultaneously in a fast-paced environment
• Capability to work flexible availability including evenings, weekends, and holidays
• Physical ability to stand on the sales floor for approximately 90% of the workday
• Capacity to reach, bend, and occasionally use ladders to access merchandise
• Ability to lift and unpack merchandise boxes containing product

Skills

Experience

Previous experience in retail sales, with preference given to candidates with background in jewelry or high-end luxury product sales. Demonstrated success in customer-facing luxury retail roles is advantageous.

Education

High school diploma or equivalent required; college degree preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 24 to CAD 26 per hour.

Benefits

Company-sponsored health, dental, drug, and vision insurance programs; life insurance; disability benefits; RRSP with employer match; paid time off; maternity leave top-up program; employee assistance program; volunteer days off.

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.