Richemont Junior IT Analyst
Richemont seeks a Junior IT Analyst (temporary) in Shelton, CT to provide desktop and service-desk support for its corporate IT operations.
Overview
Richemont is a Switzerland-based luxury goods holding company that houses a portfolio of prestigious maisons across watches, jewellery, leather goods and writing instruments. As a global corporate group, Richemont combines heritage craftsmanship with international retail and wholesale operations and maintains centralized functions — including global IT — to support its maisons and commercial network.
Role & Responsibilities
- Deliver first- and second-line technical support for end users across desktop, laptop and mobile devices; diagnose and resolve hardware, software and connectivity incidents.
- Manage incidents and service requests through the ticketing system; prioritise, document and escalate issues to specialised teams when required.
- Provision and maintain user accounts, permissions and devices through Active Directory and Microsoft 365 administration tasks.
- Deploy and maintain endpoint configurations, imaging and patching processes using enterprise management tools.
- Support basic network connectivity, VPN access and remote troubleshooting for hybrid and remote users.
- Maintain clear technical documentation, knowledge base articles and runbooks; contribute to continuous improvement of support processes.
- Participate in IT projects and rollouts (hardware refreshes, software deployments, user onboarding/offboarding) during the temporary assignment.
Qualifications
- Associate degree or bachelor's degree in Computer Science, Information Systems or a related discipline, or equivalent hands-on experience.
- Demonstrable experience in a corporate IT support environment; typically 1–2 years for a junior analyst role.
- Familiarity with Active Directory, Microsoft 365 administration and endpoint management tools.
- Proven ability to manage tickets end-to-end and to produce clear technical documentation.
- Strong interpersonal skills with the ability to communicate technical information to non-technical stakeholders.
Skills
Experience
Typically 1–2 years' experience in IT support or service desk roles within an enterprise environment, including hands-on troubleshooting of endpoints, user account administration and use of a formal ticketing system. Exposure to project-based IT rollouts and cross-functional escalation processes is advantageous.
Education
Associate or bachelor's degree in Computer Science, Information Systems, or equivalent practical experience; IT certifications (CompTIA A+, Microsoft Certified Fundamentals or similar) are desirable but not mandatory.
Workplace
This position is based in Shelton, Connecticut, USA, within easy reach of New Haven. Cerulean lists 9 open roles in Shelton, including 4 posted recently. The broader Connecticut area accounts for 15 active listings on Cerulean, 5 of which are new. In USA as a whole, Cerulean currently features 3.531 open positions, with 254 posted this week.
Culture
Richemont fosters a professional, craftsmanship-driven culture that balances respect for heritage with global, matrixed operations. The corporate environment emphasizes collaboration across international teams, high standards of quality and supporting the maisons through efficient central functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «IT Support Analyst», «Service Desk Analyst», «Technical Support Analyst», «Helpdesk Analyst», «Junior Systems Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.