Richemont IT Service Officer
- Location
- SydneyNew South WalesAustralia
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $80,000–85,000/year
- Department
- IT & Technology Systems
- Industry
- High Jewelry
- Posted
- Aug 27, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks an experienced IT Service Officer in Sydney to provide technical support and coordinate IT projects across Oceania boutiques and offices.
Role & Responsibilities
- Provide and maintain strong customer focus and technical support services to local and remote staff for end-user devices and business applications
- Troubleshoot and resolve PC, mobile device, email, printer, server and network issues across the Oceania region
- Work collaboratively with IT vendors for maintenance, technical service, and hardware/software procurement
- Procure, configure and install IT equipment including computer hardware, peripherals, software and mobile devices
- Maintain hardware and software inventory and coordinate hardware refreshment cycles
- Formulate and maintain IT operational reports, procedures and policies
- Assist project managers in coordinating local, regional and group IT projects throughout their lifecycle
- Coordinate project meetings, manage external vendors for boutique projects (renovations, relocations, new openings) and prepare project documentation
- Review opportunities to apply new technologies and solutions to address operational and business service challenges
- Provide infrastructure and application training to users to support digital transformation initiatives
- Enhance customer satisfaction through regular service level reviews and continual service improvement
- Enforce company IT policies and standards across the organization
Qualifications
- Proven experience in IT Helpdesk support with troubleshooting expertise in PC, mobile devices, email and application issues
- Demonstrated experience in IT infrastructure support including server, network and security
- Proficiency in Windows environments including Office 365, SharePoint and Exchange
- Strong understanding of DNS, DHCP, TCP/IP, LAN/WAN, FTP and Proxy protocols
- Retail Point-of-Sale (POS) system experience highly desirable
- Knowledge of Cisco Meraki networking solutions advantageous
- Experience with Power BI, Power Automate or RPA tools advantageous
- Ability to travel domestically to boutique locations as required
- Willingness to support occasional after-hours project work with time off in lieu
Skills
Experience
Proven background in IT support roles with hands-on experience in both Helpdesk and infrastructure support environments. Demonstrated expertise troubleshooting end-user devices, applications, and network infrastructure. Experience working within dynamic, multi-site retail or luxury sector environments preferred.
Education
High school diploma or equivalent minimum; tertiary qualification in Information Technology, Computer Science or related field preferred. Relevant IT certifications (e.g. CompTIA A+, Network+, Microsoft certifications) advantageous.
Workplace
This position is based in Sydney, New South Wales, Australia.
Compensation
The base compensation for this position ranges from AUD 80,000 to AUD 85,000 per annum.
Benefits
Superannuation, bonus, generous salary package, access to career development opportunities within Cartier and the Richemont Group
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «IT Support Specialist», «Technical Service Officer», «IT Infrastructure Support Officer», «Help Desk Technician», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.