Richemont IT Retail Support Analyst
- Location
- SheltonConnecticutUSA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- IT & Technology Systems
- Posted
- Sep 21, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks an IT Retail Support Analyst in Shelton, CT to deliver technical support for boutiques across the Americas—Windows, Microsoft 365, and retail infrastructure expertise required.
Role & Responsibilities
- Coordinate the assigned IT workstream for Maison retail expansion projects, including planning, stakeholder alignment, implementation support, and operational handover
- Provide onsite and remote technical support for retail boutiques across the Americas, ensuring end-user devices, peripherals, and store systems remain fully operational
- Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner, escalating complex incidents to appropriate support teams when needed
- Manage support requests through the ticketing system from intake through closure, maintaining accurate records, providing timely updates, and communicating clearly with end users and stakeholders
- Support Windows-based PCs, laptops, tablets, mobile devices, printers, and other retail technology used in boutique operations
- Use knowledge base articles, technical documentation, and established support processes to diagnose issues and implement effective solutions
- Contribute to the creation, review, and maintenance of IT support documentation, standards, and operational procedures
- Stay current on relevant retail technology trends, tools, and support practices to continuously improve service quality and operational efficiency
Qualifications
- Strong knowledge of PC hardware and software installation, troubleshooting, diagnosis, and repair
- Hands-on experience supporting Windows 11 devices and the Microsoft 365 ecosystem
- Experience supporting iOS devices and common retail technology peripherals
- Basic understanding of networking concepts and the ability to perform first-level network troubleshooting
- Working knowledge of Active Directory and relevant Microsoft Azure administration capabilities, including user account and group management
- Ability to analyze log files, document findings, and apply structured problem-solving techniques to resolve technical issues
- Ability to communicate effectively with technical teams and end users by providing clear status updates, practical support guidance, and appropriate escalation information
- Strong organizational, analytical, and time-management skills, with the ability to manage multiple priorities effectively
- Experience imaging devices and preparing equipment for new hires, store rollouts, or technology refresh activities
- Ability and willingness to travel up to 50% of the time to support boutiques and assigned projects across the Americas
Skills
Experience
Demonstrated hands-on experience troubleshooting and supporting Windows-based PCs, laptops, mobile devices, and retail technology peripherals in a professional IT environment. Experience managing technical support requests through ticketing systems and communicating technical information to nontechnical stakeholders. Preferred experience supporting boutique, retail, or customer-facing environments where uptime and responsiveness are critical, and exposure to supporting IT activities related to store openings, renovations, or construction projects.
Workplace
This position is based in Shelton, Connecticut, USA, within easy reach of New York.
Benefits
Medical, dental, and vision insurance programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off for community service initiatives.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Systems Support Specialist», «IT Support Technician - Retail Operations», «Boutique Technology Support Analyst», «Retail Infrastructure Support Analyst», «IT Help Desk Specialist - Retail», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.