Richemont IT Desktop Support Analyst

Overview

Richemont is a Geneva‑based luxury goods group that houses multiple high‑end maisons across watches, jewellery and accessories. As a global corporate employer, Richemont combines rigorous standards of craftsmanship and heritage with a multinational, matrixed organisation that invests in digital transformation and integrated IT services to support its maisons and commercial operations.

Role & Responsibilities

• Deliver timely Tier 1 and Tier 2 desktop support for Windows and macOS endpoints—diagnose and resolve hardware, OS and application incidents for onsite and remote users.
• Manage user accounts and access in Active Directory and Azure AD; provision devices and maintain user lifecycle tasks.
• Deploy, image and patch endpoints using endpoint management tools (SCCM/Intune/MDT) and maintain configuration standards.
• Operate the IT service management tool to log, escalate and close tickets; produce accurate technical documentation and knowledgebase articles.
• Support collaboration and conferencing technologies (Microsoft Teams, Exchange) and assist with mobile device management and VPN connectivity.
• Maintain IT asset inventory and lifecycle records; coordinate hardware repairs and vendor escalations as required.
• Collaborate with network, security and application teams to resolve cross‑functional incidents and implement improvements to the end‑user experience.

Qualifications

• 2+ years of professional experience providing desktop/end‑user support in an enterprise environment.
• Proven experience with Active Directory and Microsoft 365 administration (user provisioning, Exchange, Teams).
• Hands‑on experience with endpoint management and imaging tools (SCCM, Intune, MDT or equivalent).
• Strong troubleshooting skills across Windows 10/11 and macOS platforms and common productivity applications.
• Excellent customer service and communication skills, with the ability to liaise across technical and non‑technical stakeholders.
• Authorized to work in the United States.

Skills

Experience

Minimum of two years supporting enterprise desktops and laptops with demonstrable troubleshooting across Windows and macOS; experience in corporate ITSM and endpoint management is expected.

Education

Associate degree in Information Technology, Computer Science or equivalent professional experience; relevant industry certifications (CompTIA A+, Microsoft Modern Desktop) preferred.

Workplace

Culture

Richemont’s corporate environment blends respect for artisanal heritage with rigorous, globally coordinated processes. The IT organisation values discretion, cross‑functional collaboration and a pragmatic approach to digital enablement that supports high‑touch maisons worldwide.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.