Richemont In-Store VIC Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Own the store's VIC and High-End client portfolio—mapping tier distribution, identifying untapped potential, and maintaining individual action plans for each top-tier client
• Personally cultivate a curated book of the boutique's most strategic relationships, acting as the primary Alaïa point of contact for VIC and priority clients
• Identify and systematically qualify prospective Couture clients in collaboration with the Store Director and global VIC and Couture teams; support the Couture selling ceremony to the highest standard
• Support team's client outreach for the full client pyramid in collaboration with global CRM team, ensuring meaningful brand-appropriate touchpoints at the right frequency
• Recruit new high-potential clients through targeted networking, referral cultivation, and market intelligence, in coordination with the Head of VIC Relations and Client Development
• Leverage clienteling tools and CRM data to monitor client lifecycle, flag at-risk relationships, and propose timely remediation strategies
• Act as the in-store reference for all clienteling practices—coaching Sales Advisors on relationship-building behaviours, tone of outreach, and occasion-based selling
• Lead regular briefings and working sessions on client development priorities, product launches, and HQ-driven initiatives; cascade global best practices to the floor
• Mentor junior and mid-level Sales Advisors on VIC-appropriate service standards and personalised communication
• Collaborate with the Store Director and store management on workforce planning for key activations and events
• Identify training gaps at store level and feed structured feedback to regional and HQ teams for training program development
• Propose, orchestrate, and execute a calendar of in-store client initiatives—private shopping appointments, trunk shows, previews, gifting moments, and bespoke experiences
• Define targeted guest lists for each event, ensuring precise segmentation across client tiers and optimizing for commercial impact
• Coordinate all logistical and experiential elements of in-store events (F&B, décor, gifting, brand narrative) in alignment with HQ guidelines
• Represent the Maison at client entertainment occasions—dinners, cultural outings, partner events—building authentic, lasting relationships
• Collaborate with VIC and Client Development teams on gifting moments, ensuring brand coherence and personalization
• Identify and develop local business providers—concierges, private offices, stylists, cultural institutions—who can introduce qualified new clients
• Build and maintain a network of connectors relevant to the boutique market, reporting key relationships to the Head of VIC Relations and Client Development
• Propose and pilot local partnership moments that naturally attract the Alaïa client profile
• Maintain rigorous CRM hygiene—ensuring client data, interaction logs, and preference records are accurate and actionable
• Produce regular store-level reporting on VIC and High-End client performance for internal review
• Analyse client data to surface commercial opportunities: lapsed relationships, upgrade candidates, key anniversaries, and product affinity signals
• Track activation budgets at store level, ensuring spend remains within allocated A&P envelope and delivers measurable returns

Qualifications

• Minimum 5–7 years of experience in luxury retail, with a significant portion in a direct selling or client-facing role
• Previous exposure to clienteling or client development responsibilities within a luxury fashion, jewellery, or lifestyle Maison
• Demonstrated track record of personal portfolio management and measurable client relationship outcomes
• Familiarity with CRM tools and comfort with basic data analysis and reporting
• Exceptional interpersonal intelligence and ability to build trust instinctively
• Strong aesthetic sensibility and deep affinity for Alaïa's body philosophy and cultural positioning
• Patient, clear communicator with a coaching temperament who elevates those around them without ego

Skills

Experience

Minimum 5–7 years of experience in luxury retail, with substantial time in direct selling or client-facing roles at store level. Previous exposure to clienteling or client development responsibilities within a luxury fashion, jewellery, or lifestyle Maison is essential. A demonstrated track record of personal portfolio management and measurable client relationship outcomes is required.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.