Richemont HR Technology Specialist
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $95,000–110,000/year
- Department
- IT & Technology Systems
- Posted
- Mar 27, 2026
About Richemont
Richemont is a global luxury goods group comprising distinguished maisons across jewellery, watchmaking, leather goods and specialist accessories. The organisation combines artisanal craftsmanship and heritage brands with a growing emphasis on digital transformation and omnichannel retail, offering international career paths across commercial, creative and corporate functions.
Richemont HR Technology Specialist in New York: L2 HRIS support specialist managing Workday and SAP HR systems. $95,000–$110,000.
Role & Responsibilities
- Provide L2 operational support for HRIS applications including Workday HCM, SAP HR, Varicent, Cornerstone, and other HR systems, resolving user tickets and troubleshooting system issues
- Manage ticket resolution workflows, follow up with users, and escalate complex issues to L3 teams or the Director HR Technology as appropriate
- Support Workday HCM, Payroll, Security, and time-tracking setup and administration, including interfaces with downstream systems
- Manage user access creation and administration, supporting periodic user access reviews and data governance compliance
- Collaborate with IT Service Desk, Information Security, Connectivity, HR Operations, and Analytics teams on issue resolution and application enhancements
- Perform unit and technical testing of system changes, updates, and new software enhancements across HR systems
- Develop and maintain technical and user documentation for local projects, incorporating guidance from the Group HRIS team
- Train HR users on system functionalities through live demonstrations and build comprehensive HRIS training programs in partnership with Learning and Development
- Participate in HR application evaluation, selection, and implementation projects, providing L2 support insights and contributing to design discussions
- Attend Group meetings and workshops to understand the technology roadmap, gather release information, and communicate updates to the HR community
Qualifications
- 2–5 years of HR Technology L2 support experience with focus on system support, testing, and data analysis
- Essential hands-on experience with Workday HCM; preferred experience with SAP HR modules and other HR systems such as timekeeping, payroll, benefits, or learning management systems
- Comprehensive understanding of end-to-end employee lifecycle processes including recruiting, onboarding, master data management, talent management, compensation, benefits, payroll, and reporting
- Strong analytical and problem-solving skills with ability to translate technical concepts to non-technical users and vice versa
- Familiarity with project methodologies and proven experience in system implementation or enhancement projects
- Proficiency in Microsoft Office Suite
- College education or technical school background required; Bachelor's degree in Human Resources, Information Technology, Business Administration, or related field preferred
- Excellent communication and interpersonal skills with ability to collaborate effectively across diverse teams and stakeholders
- Self-motivated with capacity to work independently while managing multiple priorities in a dynamic environment
- Detail-oriented with strong desire to drive process improvements and continuous enhancement
Skills
Experience
2–5 years of HR Technology L2 support experience, with essential hands-on expertise in Workday HCM and preferred familiarity with SAP HR modules and other enterprise HR systems. Proven track record of managing complex user issues, conducting system testing, and contributing to HR technology implementations. Strong business acumen in end-to-end HR processes across recruiting, onboarding, talent management, compensation, benefits, and payroll.
Education
College education or technical school background required. Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field is preferred.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 95,000 to USD 110,000 per annum.
Benefits
Medical, dental, and vision coverage; health savings accounts and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.
Culture
Richemont blends heritage craftsmanship with a forward-looking digital agenda; teams move with a high level of professionalism and attention to quality. The organisation values cross‑functional collaboration, respect for brand traditions, and investment in employee development across international markets.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «HRIS Support Specialist», «HR Systems Analyst», «Human Resources Technology Consultant», «HR Operations Technologist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.