Richemont HR Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Develop a strong understanding of business context, priorities, and strategy to advise and counsel on business decisions.
• Build strong partnerships with stakeholders at all levels.
• Gather workforce-planning requirements and work with business leaders and managers to formulate plans that support business growth.
• Partner with Talent Acquisition on end-to-end recruitment for all levels across assigned Maisons, supporting talent sourcing, screening, interviewing, offer management, and onboarding.
• Work with hiring managers to understand staffing and recruitment needs, develop job descriptions, and support a positive candidate experience.
• Partner with the Maisons to implement local recruitment strategies that attract top talent through internal and external channels.
• Advise employees and managers on HR matters and foster a positive, engaging work environment.
• Work with the Maisons to develop and implement local initiatives that enhance employee engagement, well-being, and retention.
• Manage and resolve complex employee relations matters, including conflict resolution, disciplinary actions, grievances, and investigations, applying policies fairly and consistently.
• Guide and coach managers on employee relations practices and legal compliance.
• Work with Maison stakeholders locally and at their respective headquarters, and Regional HRBPs, to identify training and development needs through performance reviews, talent mapping, and business objectives.
• Coordinate local learning and development programs, workshops, and initiatives, drawing on regional resources and local providers.
• Support career development and succession planning.
• Oversee the local annual performance management cycle, including goal setting, mid-year reviews, and year-end appraisals; coordinate with Regional HRBPs to communicate and meet Maison-specific timelines.
• Coach managers on performance feedback, objective setting, and performance improvement plans.
• Manage and calibrate the annual organization and talent review process, ensuring accurate talent evaluation information is recorded in Workday and relevant systems.
• Work with the Total Rewards team on salary benchmarking, making recommendations based on market data and organizational priorities.
• Support the implementation and administration of compensation and benefits programs, ensuring competitiveness and compliance with local regulations.
• Participate in annual salary reviews, bonus calculations, and benefits enrolment processes as required.
• Disseminate company information, HR policies, and initiatives from Richemont Functions and Maisons to employees across assigned Maisons.
• Develop clear, engaging internal communications that foster transparency and alignment.
• Oversee accurate, timely maintenance of HR records, employee files, and HR information systems, including updates in Workday.
• Prepare HR reports and analytics to support Maison decision-making and track key HR metrics.
• Manage HR documentation, including employment contracts, amendments, and termination paperwork.
• Liaise with local HR Operations to ensure accurate, timely payroll processing for employees within scope.
• Manage expatriate relocations, advising in line with Group policies and coordinating key elements such as visas, housing, and schooling where applicable.
• Lead or participate in HR projects, including HR system implementations, policy reviews, and organizational design initiatives.
• Drive continuous improvement in HR processes and practices.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• At least 10 years of progressive HR generalist experience, preferably in luxury retail, fashion, or FMCG.
• Experience supporting multiple business units or brands simultaneously.
• Strong knowledge of local labour laws and HR best practices.
• Experience across recruitment, employee relations, learning and development, performance management, compensation and benefits, and payroll coordination.
• Excellent communication, interpersonal, and influencing skills.
• Ability to build strong relationships and manage stakeholders at all levels.
• High integrity, discretion, and professionalism when handling confidential information.
• Proficiency in HRIS systems and Microsoft Office Suite.
• Fluency in Thai and English.
• Strong problem-solving agility and ability to develop and present solutions to stakeholders at all levels.
• Well versed in change management.
• Customer-centric mindset.
• Collaborative approach with stakeholders and HR partners.
• Adaptability and resilience.

Skills

Experience

At least 10 years of progressive HR generalist experience, preferably in luxury retail, fashion, or FMCG.

Education

Bachelor’s degree in Human Resources, Business Administration, or a related field.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.