Richemont Hospitality Trainee

Location
Employment Internship
Seniority Intern
Department Front Office, Concierge & Guest Experience
Industry Luxury Hospitality & Experiential Travel
Posted ✦ Today
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Richemont is hiring a Hospitality Trainee in Villars-sur-Glâne. Entry-level role supporting front-office guest services and events.

Overview

Richemont is a Swiss-based luxury goods group that owns and nurtures a portfolio of maisons across watches, high jewellery and luxury accessories. The organisation places strong emphasis on craftsmanship, heritage brands and international retail and client experiences, and offers structured development pathways for early-career talent within its maisons and corporate functions.

Role & Responsibilities

  • Support front-office and guest-relation activities, including welcoming visitors, check-in/check-out processes and concierge assistance under supervision.
  • Assist with reservations, bookings and event logistics; coordinate with internal teams and external suppliers to ensure seamless guest experiences.
  • Provide administrative support: manage correspondence, maintain guest records, and prepare daily reports.
  • Shadow and learn standard operating procedures across reception, concierge, and guest services; complete assigned training modules and assessments.
  • Contribute to quality-control and presentation standards across public areas, working closely with housekeeping and operations teams.
  • Respond promptly to guest enquiries and requests, escalating complex issues to senior staff while maintaining high service standards.
  • Participate in team briefings, handovers and continuous-improvement initiatives to refine guest journeys.

Qualifications

  • Enrolled in or recently completed vocational training or tertiary study in hospitality, tourism, events management or a related discipline.
  • Excellent interpersonal skills with a visible service orientation and professional demeanour.
  • Strong organisational capability and attention to detail; ability to manage competing priorities in a live environment.
  • Availability to work flexible hours, including evenings, weekends and public holidays as required by hospitality operations.
  • Comfortable working within international, multi-disciplinary teams and following prescribed SOPs.
  • Willingness to undertake formal on-the-job training and complete assigned learning objectives.

Skills

Guest service and front-office operations Reservations and booking procedures Microsoft Office (Word, Excel, Outlook) Telephone etiquette and professional correspondence Time management and multi-tasking Attention to detail and presentation standards Problem escalation and basic conflict resolution

Experience

Entry-level role suitable for recent graduates or students with limited professional experience; any prior customer-facing or hospitality internship experience is advantageous but not mandatory.

Education

Vocational diploma or ongoing studies in hospitality, tourism, events management, or a related field; equivalent practical experience considered.

Workplace

This position is based in Villars-sur-Glâne, Fribourg, Switzerland, within easy reach of Bern. Cerulean lists 14 open roles in Villars-sur-Glâne, including 1 posted recently. The broader Fribourg area accounts for 19 active listings on Cerulean, 1 of which are new. In Switzerland as a whole, Cerulean currently features 721 open positions, with 22 posted this week.

Culture

The organisation values craftsmanship, respect for heritage and high standards of client service. Teams are international and collaborative, with an emphasis on learning and structured career development for emerging talent.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Relations Trainee», «Front Office Trainee», «Hospitality Assistant (Trainee)», «Guest Experience Trainee», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.