Richemont Hospitality Manager
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont Hospitality Manager in Tokyo – Lead luxury workplace services, F&B operations, and multi-site facilities across our international portfolio.
Role & Responsibilities
- Define and execute a hospitality program and services roll-out aligned with Richemont standards
- Deliver high-level reception, events, F&B, and concierge services while proactively identifying and addressing operational challenges
- Manage all Food & Beverage services including cafeteria, catering, coffee corners, and VIP support, encompassing budget management and strategy
- Provide ongoing support to Maisons to enhance workplace experience and maintain elevated service standards
- Manage service providers across the portfolio through Integrated Facility Management (IFM) to ensure efficiency and quality
- Coordinate conference center bookings, set-up, VIP demands, F&B services and activations
- Create and develop a comprehensive concierge services offer for all sites
- Manage stock and inventories within scope of responsibility
- Lead digitalization and automation initiatives for offices and hospitality experiences such as Visitor Management systems
- Monitor KPIs and SLAs and implement continuous improvement processes
- Develop and monitor operating budgets with focus on performance and synergies
- Ensure regulatory compliance across all operations, including sustainability requirements
- Manage purchase orders and invoicing follow-up
Qualifications
- Bachelor's or Master's degree from a business school, hospitality school, or equivalent
- Specialization in hotel industry, hospitality, or luxury retail
- 5 to 8 years of experience in hotel or service office management, ideally in the luxury industry
- Proven experience managing multi-site portfolios in an international environment
- Fluent English; additional languages are a strong asset
Skills
Experience
5 to 8 years of experience in hotel or service office management, ideally within the luxury industry. Demonstrated expertise managing multi-site portfolios in international environments, with a track record of delivering high-level hospitality services and operational excellence.
Education
Bachelor's or Master's degree from a business school, hospitality school, or equivalent qualification. Specialization in hotel industry, hospitality, or luxury retail is mandatory.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Workplace Services Director», «Facilities & Hospitality Lead», «Office Experience Manager», «Hospitality Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.