Richemont Hospitality Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Deliver high-level hospitality services across all facilities, including reception, events, and food & beverage offerings, aligned with Richemont's luxury standards
• Oversee comprehensive food & beverage operations including restaurants, bistro cafés, VIP salons, and coffee corners, managing budgets, strategy, and seamless execution
• Manage service providers and integrated facility management (IFM) functions to identify synergies and ensure service quality
• Coordinate conference center bookings, setup, VIP requirements, food & beverage services, and workplace activations
• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to optimize site operations and budget performance
• Develop, manage, and monitor operating budgets with emphasis on performance metrics and cost synergies
• Lead digitalization and automation initiatives for office and hospitality infrastructure
• Maintain on-site and virtual concierge services across all locations
• Ensure regulatory compliance and sustainability requirements across all operations
• Create purchase orders and manage invoicing for assigned scope of responsibility
• Promote internal collaboration and communication across Maisons and Richemont divisions
• Organize VIP committees and coordinate with executive leadership to ensure seamless event planning
• Develop and structure the Workplace & Hospitality team to reflect organizational pillars

Qualifications

• Bachelor's or Master's degree from a business school, hospitality school, or equivalent institution
• Specialization in hotel industry, hospitality management, or luxury retail is mandatory
• Proven experience managing multi-site portfolios in an international environment
• Fluent English required; additional languages highly valued
• 5 to 8 years of experience in hotel or service office management, ideally within the luxury sector

Skills

Experience

5 to 8 years of experience in hotel or service office management, preferably within the luxury industry. Demonstrated success managing multi-site portfolios in international environments with exposure to high-volume guest services and complex facility operations.

Education

Bachelor's or Master's degree from a business school, hospitality school, or equivalent. Specialization in hotel management, hospitality, or luxury retail is required.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.