Richemont Hospitality Manager
- Seniority
- Manager
- Posted
- Mar 25, 2026
About Richemont
Richemont is a Swiss-based luxury goods group that houses several prestigious maisons across jewellery, watches, leather goods and writing instruments. The group is recognised for its commitment to craftsmanship, heritage brands and an international retail and corporate footprint. As an employer, Richemont attracts talent seeking a high-standard, brand-centric environment with opportunities to work across global teams and iconic maisons.
Richemont — Hospitality Manager in Hong Kong: lead VIP guest services, corporate hospitality and events for a global luxury maisons group.
Role & Responsibilities
- Lead and manage all aspects of corporate and client-facing hospitality across the Hong Kong site, ensuring experiences meet Richemont’s luxury standards.
- Plan, coordinate and execute VIP visits, product presentations, corporate receptions and internal events in collaboration with brand stakeholders and external vendors.
- Supervise hospitality staff (concierge, front-of-house, catering liaisons), including recruitment, training, rostering and performance management.
- Own vendor relationships and contracts for catering, floristry, transportation and venue services; negotiate terms and ensure service-level compliance.
- Manage hospitality budgets and procurement processes, track expenditures and deliver cost-effective solutions without compromising quality.
- Develop and maintain SOPs, guest protocols and reporting tools to record attendance, feedback and continuous improvement opportunities.
- Act as primary point of contact for executive travel, arrival logistics, protocol and confidential guest arrangements.
- Ensure compliance with health, safety and food hygiene regulations and coordinate with facilities and security teams on event logistics.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration or related discipline preferred.
- Proven leadership experience managing small hospitality teams and coordinating high-profile events.
- Demonstrable ability to manage budgets, contracts and vendor relationships within a luxury environment.
- Impeccable interpersonal skills with demonstrable discretion, cultural sensitivity and protocol awareness.
- Flexibility to work irregular hours for events and VIP visits, and ability to travel regionally as required.
Skills
Experience
Typically 5+ years of progressive experience in luxury hospitality, premium hotel operations or corporate hospitality, including at least 2 years in a supervisory or managerial role handling VIP clients and events.
Education
Bachelor’s degree in Hospitality Management, Business Administration or a related field preferred.
Workplace
This position is based in Hong Kong, Hong Kong, China.
Culture
Richemont cultivates a discreet, craftsmanship-oriented workplace where attention to detail and brand heritage guide decision-making. Teams operate collaboratively across functions and geographies, with a strong emphasis on service excellence, professionalism and respect for cultural nuance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Relations Manager», «VIP Services Manager», «Corporate Hospitality Manager», «Hospitality & Events Manager», «Client Hospitality Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.