Richemont Hospitality Client Manager
Richemont is hiring a Hospitality Client Manager in Plan-les-Ouates, Switzerland to manage VIP hospitality, client events and bespoke experiences.
Overview
Richemont is a Swiss-based luxury goods group that manages a portfolio of maisons across jewellery, watches, leather goods and writing instruments. The organisation combines maison-level craftsmanship and heritage with a global retail and client-services network, supporting maisons such as Cartier, IWC and Montblanc while operating from hubs in Switzerland and internationally.
Role & Responsibilities
- Design and deliver bespoke hospitality programmes and VIP experiences for high-net-worth clients, collectors and trade partners.
- Manage and coordinate client visits, private viewings, salon appointments and exclusive events at corporate and maison venues.
- Collaborate with boutique teams, marketing, product and after-sales departments to ensure seamless client journeys and brand-consistent presentation.
- Maintain and update client records, preferences and post-visit follow-up through CRM processes; track feedback and measure satisfaction.
- Oversee relationships with external vendors and suppliers (catering, transport, security) and manage hospitality budgets and logistics.
- Train and mentor frontline staff on hospitality protocols, clienteling techniques and privacy/discretion standards.
Qualifications
- Proven ability to manage relationships with ultra-high-net-worth and VIP clientele with absolute discretion.
- Excellent interpersonal presentation and communication skills; polished professional presence appropriate for luxury maisons.
- Strong organisational aptitude with experience coordinating complex events and multi-stakeholder logistics.
- Highly developed cultural sensitivity, diplomacy and problem-solving under pressure.
- Availability to work flexible hours for events, evening receptions and occasional travel.
Skills
Experience
Typically 3–5 years of progressive experience in luxury hospitality, client services, private events or high-end retail clienteling, preferably within watches, jewellery or luxury consumer goods.
Education
Bachelor's degree in Hospitality Management, Business, Communications or equivalent professional experience in luxury client services.
Workplace
The successful candidate will be located in Plan-les-Ouates, Geneva, Switzerland, with easy access to Geneva. 18 luxury roles are listed in Plan-les-Ouates on Cerulean, 3 posted in the last 48 hours. Across the Geneva region, Cerulean lists 475 open positions — 7 listed in the past two days. Cerulean currently advertises 758 open roles in Switzerland, including 18 added in the last 48 hours.
Culture
Richemont fosters a maison-centric culture that values craftsmanship, heritage and meticulous client care. The workplace emphasises collaboration across creative, commercial and retail functions, with a focus on personalised service and long-term client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.