Cartier Hospitality & VIP Experiences Manager

About Cartier

Cartier is one of the world’s most revered Maisons of luxury, celebrated for its high jewellery, watchmaking excellence, and enduring Parisian elegance since 1847. As an employer, Cartier offers a refined environment where craftsmanship, creativity, client excellence, and entrepreneurial spirit are cultivated with care. Its teams contribute to a heritage defined by innovation, cultural influence, and exceptional savoir-faire, while benefiting from the global strength and values of the Richemont Group. Cartier seeks individuals who combine aesthetic sensitivity, precision, collaboration, and a commitment to service, inviting them to help shape the future of a Maison synonymous with beauty, rarity, and timeless distinction.

Role & Responsibilities

• Lead comprehensive planning, design, and execution of exclusive VIP experiences and international events (lunches, cocktails, bespoke activations), ensuring flawless guest journeys from invitation through post-event follow-up, including creative briefs, agency selection, budget management, and commercial alignment
• Drive artistic and thematic direction for all major global events, encompassing gastronomy coordination (chef selection, menu validation), table artistry (décor, florals), and bespoke artistic programming (talent sourcing, choreography, sound design)
• Develop and curate central Experience Catalogs (Savoir-Faire and Heritage experiences), implementing ultra-personalization strategies in collaboration with CRM and Sales teams, including tailored gifting and concierge services
• Head structural development of global hospitality projects and experiential content in partnership with internal teams and specialized partners
• Elevate retail customer experience by leading guest experience programs, training retail teams on hospitality standards, and integrating compelling brand narratives
• Manage the Global Hospitality Playbook, developing guidelines for various occasions, overseeing branded hospitality items, conducting budget analyses, and tracking performance metrics
• Direct, inspire, and manage a dedicated team of professionals, setting clear objectives, conducting performance reviews, and fostering a collaborative, innovative work environment
• Elaborate international strategic guidelines for regional deployment, develop a worldwide supplier directory and market toolboxes, and ensure brand image homogeneity across markets
• Create and pilot a global reporting tool for local initiatives and produce quarterly internal newsletters on experiences and events
• Actively participate in international High Jewelry itinerancy, supervising on-site execution to ensure alignment with headquarters standards and identifying emerging trends

Qualifications

• Minimum 10 years of experience in luxury hospitality, guest experience, or client relations within a prestigious Maison or hotel renowned for service excellence
• Deep knowledge of luxury hospitality standards, client treatment protocols, and demonstrated ability to anticipate needs and craft memorable, thoughtful experiences
• Exceptional project management capabilities, including budget oversight, timeline management, vendor coordination, and resource allocation
• Proven leadership and team management experience with strong interpersonal and cross-cultural communication skills
• Fluent in both English and French (spoken and written)
• Client-centric mindset with exemplary discretion, autonomy, proactivity, and strong sense of ownership

Skills

Experience

Minimum 10 years of experience in luxury hospitality, guest experience, or client relations, preferably within a prestigious Maison or hotel renowned for service excellence. Event management experience is highly valued. Demonstrated expertise in crafting bespoke experiences, managing high-touch client relationships, and executing flawless international activations at the highest level of luxury standards.

Education

Not specified; a degree in hospitality management, business administration, event management, or related discipline is advantageous though not explicitly required.

Workplace

Culture

Cartier fosters a workplace culture rooted in exceptional craftsmanship, creativity, and respect for its rich heritage as a leading luxury Maison. Employees are encouraged to uphold the highest standards of excellence while contributing to an international, collaborative environment where innovation, elegance, and client-centric service are deeply valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.