Richemont High-End Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Lead Strategic Growth: Formulate and implement the High-End business strategy, driving innovation, market share, and financial performance across Oceania
• Cultivate VIP Client Relationships: Act as a brand ambassador, building and nurturing enduring relationships with VIP clients through bespoke experiences and strategic development initiatives
• Develop High-Performing Teams: Partner with boutique leadership to build and empower a world-class High-End talent pool, fostering a culture of excellence and continuous development
• Orchestrate Exclusive Events: Define and execute a calendar of high-profile events and private viewings, ensuring unparalleled client engagement and brand prestige
• Ensure Operational & Service Excellence: Oversee optimal stock management and deliver superior after-sales service, guaranteeing seamless operations and reinforcing client loyalty

Qualifications

• Deep understanding of the luxury sector's unique challenges and opportunities, with the ability to translate complex business needs into innovative solutions
• Exceptional communication, interpersonal, and problem-solving skills enabling effective collaboration with technical teams, business stakeholders, and executive leadership
• Results-driven mindset coupled with strong business acumen and analytical prowess to architect and drive high-impact strategies
• Confidence and credibility in engaging with senior executives, Maison leadership, and diverse stakeholders
• High emotional intelligence and strong interpersonal skills fostering collaborative relationships and building consensus

Skills

Experience

Substantial experience in luxury retail, high-end client management, and strategic business development within the luxury sector. Proven track record in leading teams, driving revenue growth, and establishing premium market positioning. Experience in managing VIP client relationships and orchestrating exclusive brand experiences is essential.

Education

Bachelor's degree in Business Administration, Commerce, Marketing, or a related discipline. Advanced qualifications in luxury management, strategic business, or executive leadership are advantageous.

Workplace

Benefits

Career development opportunities within Cartier and the wider Richemont Group; collaborative work environment with creative and strategic professionals; diverse and dynamic team culture.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.