Richemont Head of Retail
Richemont seeks a Head of Retail in Hong Kong. Lead the Hong Kong retail network, P&L and boutique teams for one of Richemont's luxury maisons.
Overview
Richemont is a leading Swiss-based luxury goods group that develops and distributes high-end jewellery, watchmaking, writing instruments and lifestyle accessories through a family of distinguished maisons. As a global luxury employer, Richemont emphasizes craftsmanship, brand heritage and selective distribution across retail and wholesale channels.
Role & Responsibilities
- Define and execute the retail strategy for the Hong Kong market, aligning local initiatives with regional and global brand objectives.
- Own P&L accountability for the Hong Kong retail network; set sales targets, monitor performance and deliver profitable growth.
- Lead, mentor and develop store leadership and boutique teams to maximise client acquisition, retention and lifetime value.
- Ensure exemplary client experience and commercial standards across all points of sale; maintain brand presentation and merchandising excellence.
- Translate market intelligence into assortment, merchandising and promotional actions that capitalise on local demand and tourism dynamics.
- Manage inventory, stock flow and visual merchandising in close collaboration with supply chain and wholesale teams to optimise sell-through and stock efficiency.
- Collaborate with regional marketing, e‑commerce and CRM teams to deliver seamless omnichannel client journeys and high-impact clienteling programs.
- Prepare accurate forecasts, budgets and management reporting; present performance analysis and strategic recommendations to senior stakeholders.
- Engage with landlords, retail partners and local authorities to protect brand integrity and secure favourable commercial terms.
Qualifications
- Proven leadership in luxury retail with responsibility for multiple boutiques or a regional retail network.
- Track record of delivering P&L improvements, sales growth and KPI-driven performance in a high-volume market.
- Excellent stakeholder management, negotiation and commercial acumen with experience liaising across global and regional teams.
- Strong analytical capability, financial literacy and experience producing forecasts, budgets and business cases.
- Bachelor’s degree in business, retail management or a related discipline; MBA or advanced degree preferred.
- Highly developed interpersonal and coaching skills with the ability to attract, retain and develop top retail talent.
- Fluent English; proficiency in Cantonese and Mandarin is advantageous given market dynamics.
Skills
Experience
Senior-level luxury retail experience, typically 10+ years with progressive responsibility including multi-boutique or regional leadership and demonstrated success managing P&L, driving sales and developing boutique teams in high-traffic luxury markets.
Education
Bachelor’s degree in business, retail management or related field; MBA or equivalent advanced qualification preferred.
Workplace
The successful candidate will be located in Hong Kong, Hong Kong, China. 251 luxury roles are listed in Hong Kong on Cerulean, 5 posted in the last 48 hours. Across the Hong Kong region, Cerulean lists 256 open positions — 5 listed in the past two days. Cerulean currently advertises 1.773 open roles in China, including 30 added in the last 48 hours.
Culture
Richemont cultivates a heritage-driven yet forward-looking workplace where craftsmanship, brand stewardship and meticulous attention to detail define day-to-day operations. The organisation values collaboration across maisons, international mobility and talent development within a highly professional luxury retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.