Officine Panerai Head of Retail Excellence
- Location
- MeyrinGenevaSwitzerland
- Employment
- Full-Time
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jun 4, 2026
About Officine Panerai
Founded in Florence in 1860, Officine Panerai stands at the meeting point of Italian design, Swiss watchmaking excellence, and a distinctive naval heritage. As an employer, the Maison offers a refined environment where craftsmanship, innovation, and performance are held to the highest standards. Its teams contribute to timepieces renowned for bold aesthetics, technical precision, and enduring character, while advancing a culture of collaboration, curiosity, and responsibility. Panerai seeks individuals who appreciate heritage yet are energized by progress, offering opportunities to grow within an international luxury house that values expertise, authenticity, and the pursuit of exceptional quality.
Panerai seeks Head of Retail Excellence in Meyrin, Switzerland to lead retail strategy execution and operational excellence across the global network.
Role & Responsibilities
- Develop and articulate a comprehensive Retail Excellence strategy aligned with overall commercial objectives and brand vision, identifying key areas for improvement in retail operations, customer experience, and VIC management
- Design, document, and implement standardized operational procedures and best practices across all retail activities including sales floor management, inventory control, visual merchandising, and customer service
- Champion a customer-centric approach to elevate the end-to-end customer journey and implement tools to measure and improve customer satisfaction through NPS and mystery shopping programs
- Lead VIC programs and global top-tier client engagement initiatives to ensure retention and loyalty across the retail network
- Deliver training programs for retail staff on operational procedures, product knowledge, sales techniques, and customer service excellence; foster a culture of continuous learning and improvement
- Work with HR teams and talent management to ensure succession planning and development for key retail roles
- Collaborate with Revenue Growth, CRM & Clienteling, SDP & Visual Merchandising teams as well as HR, IT, and supply chain departments to facilitate communication and strategic alignment
- Lead and manage projects related to retail innovation, new store openings, renovations, and technology implementations; ensure delivery on time, within budget, and meeting desired objectives
Qualifications
- Bachelor's or Master's degree
- Minimum 8 years of related experience in retail within the luxury or jewelry/watch industry
- Proven experience developing and implementing retail strategies and operational best practices across multiple locations
- Strong understanding of luxury customer expectations and service standards
- Demonstrated ability to analyze data, identify trends, and translate insights into actionable strategies
- Excellent project management skills with a track record of successful execution
- Strong ability to lead, motivate, and influence cross-functional teams and stakeholders at all levels
- Detail-oriented with strong organizational skills and the ability to handle multiple tasks simultaneously
- Proactive and solution-oriented approach to challenges
- Great hands-on mentality and implementation skills
- Flexibility to travel
Skills
Experience
Minimum 8 years of progressive experience in retail operations and strategy within the luxury or jewelry/watch industry, with demonstrated success in implementing retail excellence initiatives across multiple locations and leading cross-functional teams.
Education
Bachelor's degree required; Master's degree preferred.
Workplace
The role is situated in Meyrin, Geneva, Switzerland — conveniently close to Geneva.
Culture
Officine Panerai offers a workplace culture rooted in Italian design heritage, Swiss horological precision, and a deep connection to the sea. The Maison fosters an environment where craftsmanship, innovation, and technical excellence are valued, encouraging teams to combine tradition with a forward-looking spirit. Employees contribute to a distinctive luxury watchmaking universe defined by authenticity, collaboration, and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Officine Panerai, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Retail Operations», «Retail Excellence Manager», «Head of Store Operations», «Retail Performance Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.