Richemont Head of Experiences

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Lead the strategic vision and execution of experiential programming and client engagement initiatives across MEIAT markets
• Oversee the design and delivery of premium brand experiences, VIP events, and personalized client journeys
• Develop and implement cross-brand experience frameworks that enhance brand positioning and customer loyalty
• Collaborate with regional leadership and maison teams to ensure consistency and excellence in experience delivery
• Manage experience budgets, ROI analysis, and performance metrics aligned with regional commercial objectives
• Build and mentor a team of experience professionals and external partners to execute world-class programs
• Identify emerging trends in luxury client engagement and implement innovative activation strategies

Qualifications

• Demonstrated leadership experience in luxury brand management or high-end client services
• Proven track record in designing and executing premium experiential programs or events
• Strategic mindset with ability to translate market insights into compelling experience concepts
• Excellent stakeholder management and cross-functional collaboration skills
• Strong financial acumen and ability to manage P&L and budgets effectively
• Cultural sensitivity and understanding of MEIAT regional markets and consumer preferences

Skills

Experience

Minimum 10–12 years of progressive leadership experience in luxury hospitality, retail, brand management, or experiential marketing. Proven success establishing and scaling client experience programs in international markets, ideally with exposure to MEIAT regions.

Education

Bachelor's degree in business administration, marketing, hospitality management, or related field. Advanced degree (MBA) or equivalent professional qualifications in luxury management preferred.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.