Richemont Flagship Store Manager
Richemont seeks a Sales Experience Manager for the Mansion Fifth Avenue flagship in New York to lead luxury client experience and flagship sales performance.
Overview
Richemont is a leading luxury goods group that manages a portfolio of maisons renowned for exceptional craftsmanship, heritage and design. As an employer it emphasizes long-term brand stewardship, meticulous product quality and elevated client service across jewellery, watches, leather goods and accessories, operating flagship boutiques in major global capitals.
Role & Responsibilities
- Lead and inspire the Mansion Fifth Avenue flagship sales team to exceed revenue, conversion and average transaction value targets while preserving the brand’s luxury standards.
- Design and implement an experiential client journey tailored to high-net-worth and VIP clientele, including personalised clienteling, outreach and after‑sales care.
- Plan and execute curated in-store events, private appointments and product unveilings in collaboration with marketing and merchandising teams.
- Coach, develop and evaluate sales associates through regular feedback, performance reviews and individual development plans.
- Manage store operations in partnership with visual merchandising and logistics to ensure impeccable presentation, inventory integrity and compliance with brand protocols.
- Analyse sales performance and client data to produce actionable insights, forecast demand and optimise staffing and merchandising decisions.
- Serve as the primary escalation point for complex client issues, ensuring timely resolution and preservation of long-term relationships.
Qualifications
- Demonstrable leadership and people-management capability with a focus on coaching and talent development.
- Exceptional interpersonal presence and polished professional demeanour appropriate for interacting with ultra‑high‑net‑worth clients.
- Strong commercial acumen, numeracy and ability to interpret sales KPIs and client metrics.
- Excellent organisational skills and the capacity to manage simultaneous projects (events, merchandising, staffing).
- Availability to work evenings, weekends and public holidays as required by flagship operations.
Skills
Experience
Preferably 5+ years of progressive experience in luxury retail sales with at least 2 years in a supervisory or managerial role; prior experience in a flagship or flagship-equivalent store and working with high-net-worth clientele is strongly preferred.
Education
Bachelor’s degree in Business, Marketing, Luxury Brand Management or related field preferred; equivalent professional experience in luxury retail accepted.
Workplace
This position is based in New York, New York, USA. Cerulean lists 492 open roles in New York, including 18 posted recently. The broader New York area accounts for 600 active listings on Cerulean, 20 of which are new. In USA as a whole, Cerulean currently features 2.232 open positions, with 74 posted this week.
Culture
Richemont’s maisons cultivate an atelier-like culture that prizes craftsmanship, discretion and enduring client relationships. The workplace values meticulous attention to detail, cross-functional collaboration and a commitment to preserving the maison’s heritage while delivering contemporary, personalised service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.