Richemont Boutique Operations & Hospitality Specialist

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Collaborate with sales team to enhance overall customer experience and contribute to achieving sales targets
• Support sales activities including customer reception, product presentation, transaction completion, and service recommendations based on customer preferences
• Address customer concerns and issues promptly to maintain satisfaction and loyalty
• Monitor market competitive activities and local luxury environment trends that may impact boutique sales
• Manage appointment scheduling and calendar availability efficiently
• Support boutique management with day-to-day operational oversight and coordination
• Monitor and report on daily financial aspects of boutique sales; ensure transactions and documentation are submitted to headquarters accurately and on time
• Perform daily opening and closing preparations and administrative tasks as required
• Support inventory management processes to prevent loss and ensure inventory integrity and quality
• Ensure compliance with Visual and Aesthetic Code (VAC) guidelines for image and operational standards including consumables ordering, restocking, cleaning, workspace organization, and product maintenance
• Support operational functions according to Maison policies and procedures
• Ensure boutique operations comply with brand and group regulatory policies
• Prepare for and support effective compliance audits; assist in developing follow-up action plans post-audit
• Collaborate with Richemont local finance, audit, and security teams while maintaining all guidelines and expectations
• Foster a welcoming and luxurious atmosphere for all customers
• Customize special amenities and services according to customer preferences
• Maintain boutique hospitality service and standards including cleanliness, ambiance, and comfort
• Acquire knowledge of local luxury events and venues necessary to organize special customer experiences
• Share best practices and collaborate with boutique team members on hospitality initiatives
• Serve as a brand ambassador, maintaining brand image integrity with customers and the local retail community
• Develop understanding and knowledge of the Maison and its products to convey Vacheron Constantin's heritage and values
• Enhance customer experience through the Maison's storytelling and heritage
• Participate in organizing and hosting exclusive customer events within the boutique
• Collaborate with marketing and sales teams to support promotional events and initiatives execution
• Adhere to Maison values and presentation protocols
• Support boutique management through training provision and establishment of high customer management standards
• Accept and apply guidance and feedback to contribute to excellent service delivery
• Develop positive and trustworthy team relationships to foster a professional environment centered on customer satisfaction
• Identify training needs and coaching opportunities in collaboration with management
• Ensure team understanding and proper execution of all brand guidelines and procedures

Qualifications

• Proven experience in luxury retail or hospitality environments
• Strong customer service orientation with a track record of exceeding expectations
• Excellent communication and interpersonal skills
• Ability to work collaboratively with diverse teams and management
• Understanding of or appreciation for luxury goods, craftsmanship, and heritage brands
• Attention to detail and organizational capability
• Ability to manage multiple priorities and adapt to changing circumstances

Skills

Experience

Minimum 2–3 years of experience in luxury retail, boutique operations, or hospitality roles, with demonstrated ability to balance customer-facing service with administrative responsibilities. Prior experience in a flagship boutique or luxury goods environment is highly valued.

Education

Secondary education or equivalent; tertiary qualifications in hospitality, business administration, or retail management are advantageous.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.