Van Cleef & Arpels Client Experience Manager, Flagship
- Location
- SydneyNew South WalesAustralia
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Aug 1, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels Sydney seeks Client Experience Manager for flagship boutique transformation. Lead luxury client hospitality and events.
Role & Responsibilities
- Lead, recruit, supervise, and develop a dedicated Client Experience & Hospitality team, embedding client-centric principles throughout all departmental activities
- Develop and execute annual strategic client experience plans aligned with Maison initiatives, supporting sales teams in enhancing client outreach and relationship cultivation
- Design, curate, and animate exceptional in-boutique and external client experiences, including private viewings, high tea services, gala dinners, and seasonal events
- Oversee client gifting and entertainment strategies, manage departmental budgets, and execute seasonal campaigns with ongoing performance analysis and optimization
- Embody the Maison's brand identity and values; represent Van Cleef & Arpels to internal and external stakeholders while cultivating strategic partnerships and third-party activations
- Maintain operational excellence through strong sales floor presence, define team protocols, promote strategic clienteling practices, and ensure compliance with Maison security, confidentiality, and commercial procedures
- Provide coaching, mentorship, and performance feedback to team members; foster a culture of high performance, ethical conduct, and continuous professional development
Qualifications
- Minimum 5 years of progressive experience in luxury retail, high jewelry, or luxury hospitality environments
- Proven expertise in client hosting, VIP management, and experiential event curation
- Demonstrated excellence in team leadership, organizational management, and cross-functional collaboration
- Fluent English proficiency; multilingual capabilities highly advantageous
- Knowledge of the jewelry or watchmaking industry preferred
- Strong command of luxury service standards and attention to detail
Skills
Experience
Minimum 5 years in luxury retail, high jewelry, or luxury hospitality sectors, with demonstrated expertise in client hosting, VIP treatment protocols, event management, and team leadership. Experience establishing or managing specialized client experience functions is particularly valuable. Background in a prestigious jewelry or timepiece maison is advantageous.
Education
Secondary education minimum; tertiary qualification in hospitality management, business administration, or related field is preferred.
Workplace
This position is based in Sydney, New South Wales, Australia.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Flagship Experience Director», «Client Hospitality Manager», «Luxury Retail Experience Leader», «Boutique Client Services Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.