Richemont External Operations Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Oversee the operational management and daily monitoring of outsourced logistics activities for POSM (Point of Sale Materials) and Fragrances.
• Coordinate inventory management, product movements, specific requests and operational incident resolution, maintaining visibility through reliable, shared reporting.
• Maintain constructive relationships with external logistics partners and their subcontractors, monitor KPIs, analyze discrepancies and drive corrective action plans.
• Gather and address the needs of Maisons and Regions, regularly assess customer satisfaction and lead POSM Forums to encourage the sharing of best practices.
• Contribute to budget adherence for external POSM and Fragrances operations; monitor invoiced costs for logistics services, x.trade and spot quotes; coordinate dispute resolution; and prepare periodic budget reviews.
• Lead LEAN initiatives to eliminate operational friction, support outsourcing scope extension projects and coordinate the operational onboarding of new Maisons or Business Units.
• Ensure compliance with standard operating procedures and legal and regulatory requirements in collaboration with GIL, Tax & Legal, and escalate identified discrepancies.

Qualifications

• Master’s degree or equivalent (4–5 years of higher education) in Logistics, Supply Chain, Business or Engineering.
• Proven experience in logistics coordination, supply chain operations and external provider or subcontractor management, ideally in an international or matrix environment.
• Strong mastery of logistics distribution processes, proficiency in budget tracking and invoice auditing, hands-on experience with reporting tools, and solid knowledge of continuous improvement methodologies (LEAN).
• Fluent spoken and written French and English; proficiency in an additional language is an asset.
• Rigor, analytical mindset and strong synthesis skills; capability in cross-functional coordination and influencing without direct authority; internal-customer focus, autonomy, proactivity and excellent interpersonal communication.

Skills

Experience

Proven experience in logistics coordination, supply chain operations and external provider or subcontractor management, ideally in an international or matrix environment.

Education

Master’s degree or equivalent (4–5 years of higher education) in Logistics, Supply Chain, Business or Engineering.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.