Richemont Events & CRM Coordinator

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Support development and execution of monthly CRM campaigns aligned with business priorities and commercial objectives
• Organize personalized client experiences, private appointments, and boutique-level activations
• Create seasonal and bespoke product catalogues tailored to market assortment
• Consolidate and report monthly KPIs on the CRM platform, ensuring accurate tracking and timely updates
• Extract monthly client birthday lists and coordinate client treatments with boutiques
• Manage CRM data and perform client reassignments as needed
• Coordinate and execute all in-store and external events and activations, ensuring seamless delivery
• Source and manage suppliers, vendors, venues, and talent while adhering to budget allocations and Maison standards
• Liaise with headquarters (CRM, Visual Merchandising, Events teams) to obtain event approvals and ensure alignment with global guidelines
• Oversee operational requirements including permits, logistics, supplier deliveries, and store set-up
• Capture event content and prepare comprehensive post-event reports with qualitative feedback and performance metrics
• Liaison with PR agencies on sample requests for editorial shoots and partnerships
• Collect and consolidate monthly PR performance reports for regional reporting
• Coordinate with the Merchandising team to identify key investment pieces and share assortment with PR for press sample selection
• Conduct monthly competitor benchmarking across CRM initiatives, client experiences, events, and media activities
• Perform market research on competitor brands and identify regional trends and best practices
• Raise and monitor IT support tickets, ensuring timely resolution of system-related issues
• Coordinate setup of new boutiques on ViewApp and Rendez-vous platforms
• Manage user access requests for new joiners and coordinate access modifications across retail systems
• Create and manage vendor records, purchase orders, amendments, and extensions
• Coordinate invoice submission and follow up on payment status with Finance
• Maintain organized records of all advertising and promotion invoices

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, Design, or a related field
• Demonstrated interest in fashion and passion for luxury experiences with a discerning eye for product
• Strong organizational skills and high-level creativity
• Ability to work autonomously with a high level of responsibility and accountability
• Effective communication and presentation skills
• Self-motivated and driven professional
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
• Arabic language proficiency (preferred)

Skills

Experience

Not explicitly stated in source; implied junior-to-mid-level experience in luxury retail, events coordination, or client services within a fast-paced environment.

Education

Bachelor's degree in Business Administration, Marketing, Communications, Design, or a related field.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.