- Employment
- Temporary
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Aug 3, 2026
About Chloé
Founded in Paris in 1952 by Gaby Aghion, Chloé is a pioneering luxury maison renowned for its free-spirited femininity, effortless elegance and modern vision of ready-to-wear. As an employer, Chloé offers a creative, international environment where craftsmanship, innovation and responsible luxury converge. The maison encourages individuality, collaboration and entrepreneurial thinking, inviting talent to contribute to a distinctive heritage while shaping the future of fashion with purpose. From design and retail to digital, operations and sustainability, Chloé provides opportunities for people who value authenticity, excellence and meaningful impact within a culture defined by openness, refinement and progressive spirit.
Richemont seeks an Events & CRM Coordinator to support the execution of client engagement strategy across the UAE and KSA. This role bridges CRM campaigns, boutique activations, and event execution while managing client relationships and fostering elevated luxury experiences. The incumbent will coordinate comprehensive client experience initiatives, oversee event logistics and vendor management, liaise with PR partners, and provide administrative support across retail systems and finance tracking.
Role & Responsibilities
- Support development and execution of monthly CRM campaigns aligned with business priorities and commercial objectives
- Organize personalized client experiences, private appointments, and boutique-level activations
- Create seasonal and bespoke product catalogues tailored to market assortment
- Consolidate and report monthly KPIs on the CRM platform, ensuring accurate tracking and timely updates
- Extract monthly client birthday lists and coordinate client treatments with boutiques
- Manage CRM data and perform client reassignments as needed
- Coordinate and execute all in-store and external events and activations, ensuring seamless delivery
- Source and manage suppliers, vendors, venues, and talent while adhering to budget allocations and Maison standards
- Liaise with headquarters (CRM, Visual Merchandising, Events teams) to obtain event approvals and ensure alignment with global guidelines
- Oversee operational requirements including permits, logistics, supplier deliveries, and store set-up
- Capture event content and prepare comprehensive post-event reports with qualitative feedback and performance metrics
- Liaison with PR agencies on sample requests for editorial shoots and partnerships
- Collect and consolidate monthly PR performance reports for regional reporting
- Coordinate with the Merchandising team to identify key investment pieces and share assortment with PR for press sample selection
- Conduct monthly competitor benchmarking across CRM initiatives, client experiences, events, and media activities
- Perform market research on competitor brands and identify regional trends and best practices
- Raise and monitor IT support tickets, ensuring timely resolution of system-related issues
- Coordinate setup of new boutiques on ViewApp and Rendez-vous platforms
- Manage user access requests for new joiners and coordinate access modifications across retail systems
- Create and manage vendor records, purchase orders, amendments, and extensions
- Coordinate invoice submission and follow up on payment status with Finance
- Maintain organized records of all advertising and promotion invoices
Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, Design, or a related field
- Demonstrated interest in fashion and passion for luxury experiences with a discerning eye for product
- Strong organizational skills and high-level creativity
- Ability to work autonomously with a high level of responsibility and accountability
- Effective communication and presentation skills
- Self-motivated and driven professional
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
- Arabic language proficiency (preferred)
Skills
Experience
Not explicitly stated in source; implied junior-to-mid-level experience in luxury retail, events coordination, or client services within a fast-paced environment.
Education
Bachelor's degree in Business Administration, Marketing, Communications, Design, or a related field.
Culture
Chloé fosters a workplace culture rooted in feminine creativity, purpose-driven luxury, and an enduring spirit of freedom. As an employer, the maison encourages collaboration, craftsmanship, and responsible innovation, offering teams an environment where authenticity, inclusivity, and contemporary elegance shape the way people work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chloé, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Coordinator», «CRM & Events Specialist», «Marketing Coordinator - Events», «Client Engagement Officer», «Luxury Events Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.