Richemont Europe Client Relationship Manager
- Location
- Plan-les-OuatesGenevaSwitzerland
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- May 15, 2026
About Richemont
Richemont is a Swiss-based luxury goods group comprising a portfolio of maisons renowned for fine watches, high jewelry, writing instruments and luxury accessories. The group operates a network of global maisons and boutiques, combining artisanal savoir-faire with international commercial reach and an emphasis on heritage, craftsmanship and premium client service.
Richemont is hiring a Europe Client Relationship Manager in Plan-les-Ouates, Switzerland — lead VIP clienteling and CRM for the maison.
Role & Responsibilities
- Develop and nurture long-term relationships with high-value and VIP clients across European markets, ensuring exceptional service and loyalty.
- Own regional client portfolios and drive revenue and retention through personalised clienteling, bespoke sales initiatives and targeted outreach.
- Coordinate cross-functionally with boutiques, after-sales, product, marketing and digital teams to deliver seamless multi-channel client experiences and exclusive events.
- Manage CRM records and segmentation, analyse client data to identify acquisition and retention opportunities, and translate insights into actionable programmes.
- Represent the maison at client events, trunk shows and industry gatherings; travel within Europe as required to meet key clients and partners.
- Report on KPIs, pipeline and client activity to senior management and propose strategic initiatives to grow wallet share and lifetime value.
Qualifications
- Proven experience managing VIP or key client portfolios within the luxury sector, ideally with a pan‑European remit.
- Track record of achieving commercial targets through clienteling, personalised service and relationship-based selling.
- Strong interpersonal skills with the ability to represent a luxury maison at senior client and stakeholder levels.
- Fluency in English; additional European languages (e.g., French, Italian, German, Spanish) strongly advantageous.
- Willingness to travel regularly across European markets.
Skills
Experience
Typically 5+ years in client relationship management, key-account or VIP sales roles within luxury goods (watches, jewellery, leather goods or haute couture), with demonstrable success across European markets.
Education
Bachelor's degree in business, marketing, hospitality or equivalent professional experience in the luxury sector.
Workplace
The successful candidate will be located in Plan-les-Ouates, Geneva, Switzerland, with easy access to Geneva.
Culture
Richemont cultivates a maison-driven culture that values craftsmanship, discretion and long-term client relationships. The workplace is international and collaborative, combining heritage-driven product excellence with contemporary commercial and digital acumen.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager, Europe», «European Client Experience Manager», «Key Client Manager — Europe», «CRM Manager, European Markets», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.