Richemont Europe Client Relationship Manager

About Richemont

Richemont is a Swiss-based luxury goods group comprising a portfolio of maisons renowned for fine watches, high jewelry, writing instruments and luxury accessories. The group operates a network of global maisons and boutiques, combining artisanal savoir-faire with international commercial reach and an emphasis on heritage, craftsmanship and premium client service.

Role & Responsibilities

• Drive qualitative high-value and Les Cabinotiers sales in alignment with Maison strategy and scarcity guidelines, managing comprehensive VIC/VVIC client portfolios across the Europe region
• Develop new client networks and recruit high-net-worth individuals through off-site activities; refer prospects to boutiques in their home markets and support their complete client journey
• Orchestrate exceptional hospitality experiences at the Geneva Manufacture and regional locations, hosting VIC/VVIC clients during dinners, events, fairs, and dedicated activations in collaboration with the HQ Hospitality team
• Provide hands-on support to Boutique Managers within the Europe region, coaching and developing sales teams to expand the VIC/VVIC client base and ensure consistent, premium service standards
• Manage client complaints and deliver tailored solutions; share post-activity analyses and reports with markets for localized follow-up and continuous relationship refinement
• Serve as brand ambassador at local, regional, and international Maison events; contribute to enriching the client experience offering and advising other Client Relationship Managers and sales teams on hospitality best practices
• Contribute to the daily administration of the Manufacture Salon-Boutique, including invoicing, shipping, after-sales service, inventory, and stock management in full compliance with Maison and Richemont guidelines
• Develop and execute yearly action plans to recruit new clients and cultivate existing high-value relationships; identify market opportunities, propose strategic initiatives, and (re-)activate dormant VIC/VVIC clients

Qualifications

• Minimum 10+ years of proven sales experience with demonstrated track record in VIC/VVIC client acquisition, engagement, and retention
• Comprehensive knowledge of the luxury market, including watchmaking, jewelry brands, luxury fashion trends, and current industry developments
• Excellent presentation and communication skills with a refined sense of discretion, client privacy, and Maison confidentiality
• Fluency in French and English; additional languages highly valued
• Flexibility and willingness to undertake frequent international travel

Skills

Experience

A minimum of 10+ years of progressive sales experience with proven excellence in acquiring, engaging, and retaining VIC and VVIC clientele through strategic partnerships. Demonstrated expertise in managing high-value client relationships within the luxury sector, with particular strength in building boutique and retail network support structures. Experience orchestrating bespoke client experiences and hospitality initiatives for ultra-high-net-worth individuals is essential.

Education

Not specified; however, advanced education in business, luxury management, international relations, or a related field would be advantageous.

Workplace

Culture

Richemont cultivates a maison-driven culture that values craftsmanship, discretion and long-term client relationships. The workplace is international and collaborative, combining heritage-driven product excellence with contemporary commercial and digital acumen.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.