Richemont Engraver & After‑Sales Jeweller
- Seniority
- Mid-Level
- Posted
- Mar 16, 2026
About Richemont
Richemont is a leading international luxury goods group whose maisons span jewellery, watchmaking and accessories. As an employer it emphasizes artisanal excellence, rigorous quality standards and preservation of traditional bench skills across a global retail and after‑sales network.
Richemont is hiring an Engraver & After‑Sales Jeweller in New York (Fifth Avenue) to perform fine engraving and luxury jewellery repairs.
Role & Responsibilities
- Execute precision hand and machine engraving on high‑end jewellery and precious metal objects to maison standards.
- Perform after‑sales repairs and restorations including stone setting, micro‑soldering, re‑polishing and structural adjustments.
- Diagnose customer returns and prepare accurate technical reports and cost estimates for after‑service cases.
- Deliver final quality control and finishing to ensure items meet brand specifications and couture presentation.
- Liaise with boutique teams, service centre colleagues and clients to manage turn‑around times and customer communications.
- Maintain organised bench records, tooling inventories and compliance with health, safety and materials handling protocols.
Qualifications
- Vocational diploma in jewellery making, bench jeweller training or equivalent certified apprenticeship.
- Demonstrable portfolio of fine engraving work and jewellery repairs on precious metals and gemstones.
- Strong knowledge of gemology fundamentals and secure stone‑setting techniques.
- Excellent manual dexterity, eye for detail and steady hand under magnification.
- Familiarity with after‑sales workshop processes, documentation and customer‑facing repair procedures.
Skills
Experience
Several years of professional experience in high‑end jewellery benchwork or after‑sales service, with a proven track record in engraving, restoration and client cases for luxury maisons or certified independent workshops.
Education
Vocational qualification in jewellery making, bench jeweller apprenticeship or equivalent technical certification.
Workplace
This position is based in New York, New York, USA.
Culture
Richemont values craftsmanship, meticulous attention to detail and the transmission of artisanal knowledge across generations. The workplace culture blends traditional bench techniques with structured after‑sales processes, encouraging collaboration between boutiques, ateliers and technical service teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Jewellery Engraver», «After‑Sales Jeweller», «Bench Jeweller — Aftercare Specialist», «Jewellery Restoration Specialist», «Workshop Jeweller», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.