Richemont Ecommerce Analyst

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Build, maintain, and enhance reports and dashboards in Excel and Looker to track KPIs across the order lifecycle, including conversion rates, fulfillment rates, delivery performance, and return rates
• Leverage GA4 to monitor site performance, user behavior, and funnel metrics to inform strategic business decisions
• Own weekly and monthly reporting cycles, preparing comprehensive performance summaries with clear identification of trends, anomalies, and recommended actions
• Proactively monitor backend platforms (SFCC, Fluent OMS, SAP) to identify bugs, system errors, and performance issues impacting customer or operational experience
• Utilize AI-powered monitoring tools such as Noibu to track and manage ongoing site health
• Monitor ticket progress in JIRA, coordinate with development teams, and escalate blockers to ensure timely issue resolution
• Attend sprint reviews with development teams and facilitate regular check-ins between business and technical stakeholders
• Serve as the primary market contact for day-to-day operational and technical issues
• Lead quality assurance processes during deployments, system updates, and site enhancements, validating that changes perform as expected across the order journey
• Develop and maintain QA checklists and testing protocols to ensure consistent quality standards across releases
• Flag regression issues and coordinate with development teams to triage, prioritize, and resolve defects within agreed timelines
• Serve as a cross-functional point of contact in support of the E-Commerce Manager on client experience and UI/UX improvement initiatives
• Manage project administration for site and order journey enhancements, including maintaining timelines, scheduling meetings, gathering cross-functional feedback, and preparing stakeholder synopses
• Leverage order journey and site analytics to identify UX friction points and recommend specific enhancements to improve client experience
• Gather, synthesize, and document requirements for site and order journey enhancements using analytics tools, cross-functional feedback, and client survey data

Qualifications

• Bachelor's degree
• 1–3 years of experience in e-commerce, digital operations, analytics, or a related field
• Advanced proficiency in Microsoft Excel, including advanced formulas, pivot tables, and data modeling
• Experience with or strong aptitude for learning Looker and GA4
• Familiarity with JIRA or similar project/issue tracking tools
• Strong analytical skills with the ability to interpret data and translate it into actionable recommendations
• Proven ability to distill complex data into clear, compelling takeaways for diverse audiences

Skills

Experience

1–3 years of experience in e-commerce, digital operations, analytics, or a closely related field. Experience in luxury retail or premium brand e-commerce environments is advantageous. Familiarity with Fluent OMS, SAP, SFCC, or SQL is valued, as is exposure to AI-powered tools for site monitoring or productivity enhancement.

Education

Bachelor's degree

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.