Richemont e‑Boutique Sales Associate

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Location
AmsterdamNorth HollandNetherlands
Seniority
Entry-Level
Posted
Mar 23, 2026

About Richemont

Richemont is a leading international luxury goods group that manages a portfolio of high‑end maisons across jewellery, watchmaking, leather goods and accessories. The group is renowned for its emphasis on craftsmanship, heritage brands and an international client base, offering career paths across retail, wholesale and digital commerce.

Richemont seeks an Italian‑speaking e‑Boutique Sales Associate in Amsterdam to deliver personalised online client service and drive e‑commerce sales.

Role & Responsibilities

  • Deliver personalised, high‑touch client service through Richemont’s e‑boutique channels (email, live chat, telephone and video) with a focus on converting digital prospects into long‑term clients.
  • Advise clients on product selection, styling and technical details, leveraging in‑depth product knowledge to drive revenue and margin.
  • Manage the end‑to‑end sales process for online orders: qualification, pricing, payment, order entry, fulfilment coordination and post‑sale follow‑up.
  • Maintain and update client records in the CRM to document interactions, preferences and follow‑up actions; execute targeted outreach and aftercare.
  • Collaborate with inventory, logistics and store teams to ensure stock availability, timely delivery and resolution of client issues or escalations.
  • Achieve individual and team sales KPIs through proactive prospecting, personalised recommendations and strategic upselling.

Qualifications

  • Fluent spoken and written Italian (required).
  • Proven experience in luxury retail, boutique or e‑commerce client advisory; demonstrated track record in achieving sales targets.
  • Excellent verbal and written communication skills with a client‑centric orientation and cultural sensitivity.
  • Strong organisational skills, attention to detail and an ability to manage multiple client cases simultaneously.
  • Flexibility to work retail hours, including weekends and peak seasonal periods.

Skills

Customer relationship management (CRM) proficiency Multichannel client communication (email, chat, telephone, video) E‑commerce order management and fulfilment coordination High‑level product knowledge in luxury watches, jewellery or leather goods Sales conversion, upselling and client retention techniques

Experience

Minimum 1–2 years of client‑facing experience in luxury retail, boutique sales or e‑commerce environments, with demonstrable success meeting or exceeding sales targets.

Education

Secondary education required; tertiary qualification in retail, hospitality, business or a related field is advantageous but not mandatory.

Workplace

This position is based in Amsterdam, North Holland, Netherlands.

Culture

Richemont cultivates a culture centred on craftsmanship, discretion and long‑term client relationships. The workplace is international and collaborative, with a focus on professional development across maison‑level and group functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor — E‑Boutique», «E‑commerce Sales Consultant», «Online Client Advisor», «Italian‑speaking Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.