Richemont e‑Boutique Client Advisor

Closed The candidacy window for this position at Richemont has closed.

While this position is no longer receiving submissions as of April 26, 2026, we invite you to explore further opportunities at Richemont or browse all open roles.

Continue Your Search

We invite you to review more currently available roles:

Location
AmsterdamNorth HollandNetherlands
Seniority
Mid-Level
Posted
Mar 23, 2026

About Richemont

Richemont is a leading global luxury goods holding company with a portfolio of maisons renowned for fine jewellery, watches and premium accessories, including internationally recognised houses such as Cartier and Montblanc. The group emphasises craftsmanship, heritage and discreet, high‑touch client service across its boutiques and digital channels.

Richemont — e‑Boutique Client Advisor (French & Italian) in Amsterdam. Multilingual digital clienteling role for a leading luxury maison.

Role & Responsibilities

  • Deliver personalised, multilingual client service across digital channels (email, chat, telephone and social messaging) for the brand’s e‑boutique clientele.
  • Manage end‑to‑end e‑commerce client interactions: product enquiries, order placement, delivery coordination and after‑sales follow up, ensuring exceptional service standards.
  • Use CRM and clienteling practices to build and maintain long‑term relationships, record client preferences and drive repeat business and upsell opportunities.
  • Collaborate with boutiques, logistics and after‑sales teams to resolve enquiries, coordinate stock requests and expedite client solutions.
  • Achieve individual and team KPIs for conversion, AOV and client satisfaction while contributing to continuous improvement of the online client experience.
  • Maintain up‑to‑date product knowledge and present merchandise with a luxury‑appropriate tone and attention to detail in all communications.

Qualifications

  • Fluent spoken and written French and Italian (required).
  • Strong command of English; Dutch is an advantage.
  • Proven client‑facing experience in luxury retail or e‑commerce (preferably within watches, jewellery or premium accessories).
  • Excellent interpersonal and written communication skills with a service‑oriented, solution‑driven mindset.
  • Comfortable working with CRM systems and digital sales workflows; high attention to detail and accuracy.

Skills

Omnichannel clienteling CRM management and client record keeping E‑commerce order management and after‑sales coordination Multilingual customer communication (French, Italian, English) Luxury product knowledge (watches, jewellery and premium accessories) KPI‑driven sales and conversion techniques

Experience

Typically 2+ years of client‑facing experience in luxury retail, boutique sales or e‑commerce, with demonstrable success in delivering high‑value, personalised service and meeting sales/KPI targets.

Education

Bachelor’s degree or equivalent qualification preferred, ideally in business, communications, languages or a related field.

Workplace

The role is situated in Amsterdam, North Holland, Netherlands.

Culture

Richemont cultivates a culture that values craftsmanship, discretion and client intimacy, marrying traditional maison savoir‑faire with modern digital commerce. Teams are international and collaborative, with a strong emphasis on professional development and delivering meticulous service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E‑Boutique Client Specialist», «Online Client Advisor», «Digital Client Advisor», «E‑commerce Client Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.