Richemont e‑Boutique Client Advisor
Richemont — e‑Boutique Client Advisor (French & Italian) in Amsterdam. Multilingual digital clienteling role for a leading luxury maison.
Overview
Richemont is a leading global luxury goods holding company with a portfolio of maisons renowned for fine jewellery, watches and premium accessories, including internationally recognised houses such as Cartier and Montblanc. The group emphasises craftsmanship, heritage and discreet, high‑touch client service across its boutiques and digital channels.
Role & Responsibilities
- Deliver personalised, multilingual client service across digital channels (email, chat, telephone and social messaging) for the brand’s e‑boutique clientele.
- Manage end‑to‑end e‑commerce client interactions: product enquiries, order placement, delivery coordination and after‑sales follow up, ensuring exceptional service standards.
- Use CRM and clienteling practices to build and maintain long‑term relationships, record client preferences and drive repeat business and upsell opportunities.
- Collaborate with boutiques, logistics and after‑sales teams to resolve enquiries, coordinate stock requests and expedite client solutions.
- Achieve individual and team KPIs for conversion, AOV and client satisfaction while contributing to continuous improvement of the online client experience.
- Maintain up‑to‑date product knowledge and present merchandise with a luxury‑appropriate tone and attention to detail in all communications.
Qualifications
- Fluent spoken and written French and Italian (required).
- Strong command of English; Dutch is an advantage.
- Proven client‑facing experience in luxury retail or e‑commerce (preferably within watches, jewellery or premium accessories).
- Excellent interpersonal and written communication skills with a service‑oriented, solution‑driven mindset.
- Comfortable working with CRM systems and digital sales workflows; high attention to detail and accuracy.
Skills
Experience
Typically 2+ years of client‑facing experience in luxury retail, boutique sales or e‑commerce, with demonstrable success in delivering high‑value, personalised service and meeting sales/KPI targets.
Education
Bachelor’s degree or equivalent qualification preferred, ideally in business, communications, languages or a related field.
Workplace
The role is situated in Amsterdam, North Holland, Netherlands. There are currently 63 open positions in Amsterdam on Cerulean. Within North Holland, Cerulean currently features 71 open roles. Across Netherlands, Cerulean lists 128 open roles — 2 of them newly added.
Culture
Richemont cultivates a culture that values craftsmanship, discretion and client intimacy, marrying traditional maison savoir‑faire with modern digital commerce. Teams are international and collaborative, with a strong emphasis on professional development and delivering meticulous service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.