Richemont E-Commerce Sales Associate
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Jul 15, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
E-commerce Sales Associate at Richemont in Amsterdam. French speaker for online luxury retail support.
Role & Responsibilities
- Process customer inquiries and transactions through the e-boutique platform with precision and professionalism
- Provide consultative product guidance and styling recommendations to online clients in French
- Manage customer communications via email, chat, and other digital channels
- Ensure seamless checkout experience and resolve transaction issues
- Maintain comprehensive product knowledge across the luxury portfolio
Qualifications
- Fluency in French and English
- Demonstrable experience in online retail or e-commerce customer service
- Strong digital communication skills and familiarity with e-commerce platforms
- Customer-centric mindset with commitment to luxury service standards
- Ability to multitask and prioritize in a fast-paced digital environment
Skills
Experience
Proven experience in e-commerce customer service, online retail, or digital client relations within a luxury environment or equivalent customer-facing role, demonstrating proficiency in managing online transactions and client communications.
Education
Secondary education or equivalent; customer service or hospitality certification is advantageous but not required.
Workplace
The role is situated in Amsterdam, North Holland, Netherlands.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Online Retail Advisor», «E-Boutique Associate», «Digital Sales Representative», «Online Client Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.