Richemont E-Commerce Operations Intern

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Support the mapping, documentation and continuous improvement of end-to-end e-commerce operational flows, including order management, returns, exchanges and related client operations processes.
• Maintain and improve internal knowledge materials, including process articles, onboarding content, guidelines and ways of working.
• Support regional business release activities, including testing coordination and post-release follow-up.
• Assist in preparing operational updates, process overviews and stakeholder communications.
• Contribute to initiatives that improve process efficiency, clarity and scalability.
• Support regional e-commerce, digital client relations and omnichannel initiatives across Europe.
• Assist with project coordination, including workshops, meeting preparation, action tracking, status updates and governance materials.
• Prepare presentations, templates and dashboards to support decision-making and progress visibility.
• Help monitor milestones, risks, dependencies and key project indicators.
• Support alignment between regional teams, Maisons and Group stakeholders.

Qualifications

• Strong organizational skills and attention to detail.
• Clear communication and good interpersonal skills.
• Ability to structure and summarize information from multiple sources.
• Proactive, adaptable and eager to learn.
• Good command of Microsoft Office Suite, including Excel, PowerPoint, Word, Teams and SharePoint.
• Basic understanding of SAP or similar ERP systems is an advantage.
• Fluent in English.
• Curiosity about e-commerce, digital operations and the luxury industry.
• Comfort working in an international, cross-functional environment.
• Interest in processes, systems, project coordination and continuous improvement.
• Collaborative, reliable and willing to take ownership.
• Must be enrolled in a university program for the duration of the internship.

Skills

Education

Must be enrolled in a university program for the duration of the internship.

Benefits

A hands-on learning experience with exposure to European e-commerce operations, transformation projects and a broad international stakeholder network.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.