Montblanc E-Commerce Executive

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Role & Responsibilities

• Manage daily e-retail order processing and fulfillment across all e-commerce channels
• Monitor and troubleshoot API system issues with third-party retailers; execute manual order registration as needed
• Negotiate promotional opportunities and manage contracts with e-retail partners
• Coordinate logistics, including PLV order management and shipping materials (packaging, forms, product care documentation)
• Register new products for e-retailers with API configuration and product quality information updates
• Review daily sales records including margin analysis and return fees in collaboration with the Finance team
• Manage SAP and ISBA systems for returns and exchanges; validate returned products for repair, resale, or disposal
• Monitor inventory levels across channels and coordinate stock transfers with the Supply Chain Management team
• Develop and execute product assortment plans for all e-commerce channels
• Oversee e-BTQ website management including translation quality checks, visual data management, and error resolution
• Plan and execute promotional campaigns including banner development and content management for e-retailers
• Support customer service team with technical issue resolution via the RIC system and manage embossing/engraving logistics

Qualifications

• Bachelor's degree
• 3–5 years of e-commerce operations or channel management experience
• Demonstrated experience with third-party e-retail platforms (SSG, Kakao giftshop, Naver preferred)
• Experience with e-boutique management and CMS systems
• Knowledge of payment gateways, e-commerce business platforms, and inventory management systems
• SAP experience preferred

Skills

Experience

3–5 years in e-commerce operations, channel management, or third-party retailer coordination. Prior experience with major Korean e-retail platforms (SSG, Kakao giftshop, Naver) and e-BTQ website management is strongly preferred.

Education

Bachelor's degree in Business, Commerce, Supply Chain Management, Information Technology, or a related discipline.

Workplace

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.