Richemont E-boutique Sales Associate (French-speaking)

Overview

Richemont is a global luxury goods holding company that houses a portfolio of distinguished maisons in jewellery, watchmaking and fashion. The group emphasises heritage craftsmanship, product excellence and discreet client service across its maisons, including high watchmaking brands operating dedicated e‑commerce and boutique channels.

Role & Responsibilities

• Deliver personalised, high‑touch sales service to e‑boutique clients in French via phone, email, chat and video consultations.
• Manage the end‑to‑end online sales process: product presentation, order capture, payment verification and fulfilment coordination.
• Maintain and grow client relationships through proactive clienteling, timely follow‑up and post‑sale care to maximise retention and lifetime value.
• Collaborate with boutique teams, after‑sales and logistics to ensure seamless customer experience and resolve escalations.
• Achieve individual and channel sales targets while contributing to conversion and average‑order‑value optimisation.
• Keep rigorous client records and update CRM with interactions, preferences and purchase history for targeted outreach.
• Stay current on product knowledge, technical watchmaking details and seasonal collections to provide expert advice.

Qualifications

• Fluent spoken and written French (required); strong command of English preferred.
• Proven customer‑oriented mindset with meticulous attention to service and confidentiality.
• Professional telephone and written communication skills, with the ability to advise on technical product details.
• Comfortable working flexibly to cover peak online hours and occasional events or virtual appointments.
• Right to work in the Netherlands (or ability to obtain appropriate work authorization).

Skills

Experience

Preferably 2+ years of sales experience within luxury retail, premium e‑commerce or high‑end client services, with demonstrable success in client acquisition and retention.

Education

High school diploma required; tertiary education in business, hospitality, retail or a related field is an advantage.

Workplace

Culture

The employer cultivates an environment defined by craftsmanship, discretion and a commitment to exceptional client service. Teams operate collaboratively across boutiques and digital channels, with a strong emphasis on heritage, product mastery and personalised luxury experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.