Richemont E-Boutique Sales Associate
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fine Watches & Horology
- Posted
- Jun 4, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
IWC E-Boutique Sales Associate role in Amsterdam—multilingual luxury watchmaker position supporting Italian and French-speaking clients.
Role & Responsibilities
- Provide exceptional customer service to international clients via email, chat, and phone on the IWC e-boutique platform
- Process orders, manage transactions, and ensure accurate order fulfillment
- Address customer inquiries, resolve issues, and maintain detailed client records
- Recommend products based on customer preferences and purchasing history
- Maintain brand standards and luxury client experience protocols
- Collaborate with internal teams to ensure seamless customer journeys
Qualifications
- Fluency in Italian and French, with strong English communication skills
- Proven experience in digital sales, customer service, or luxury retail environments
- Proficiency with e-commerce platforms and customer relationship management tools
- Demonstrated ability to work in fast-paced, target-driven environments
- Strong organizational and multitasking capabilities
Skills
Experience
Minimum 2–3 years of experience in digital sales, luxury e-commerce, or international customer service roles, preferably within the watch, jewelry, or high-end retail sectors.
Education
Secondary education (Baccalauréat or equivalent); additional qualifications in hospitality, retail, or business are advantageous.
Workplace
The role is situated in Amsterdam, North Holland, Netherlands.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Sales Associate», «Online Sales Specialist», «E-Commerce Sales Advisor», «Virtual Sales Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.