Richemont E-Boutique Client Advisor Specialist – Watchmaking
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fine Watches & Horology
- Posted
- Jul 6, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont E-Boutique Client Advisor in Amsterdam for watchmaking luxury e-commerce, French & Italian speaking.
Role & Responsibilities
- Provide personalized client advisory services across the e-boutique platform in French and Italian
- Respond to complex product inquiries with specialist horological knowledge and technical accuracy
- Facilitate virtual product consultations and appointments with international clientele
- Maintain detailed client profiles and relationship history within the CRM system
- Contribute to client satisfaction metrics and e-commerce conversion optimization
- Collaborate with back-office teams on order fulfillment and client issue resolution
Qualifications
- Fluent French and Italian; native or near-native proficiency
- Advanced English language capability
- Mastery of luxury e-commerce platforms and CRM tools
- In-depth product knowledge of watches, movements, and horological terminology
- Demonstrated excellence in virtual client consultation and digital communication
- Strong organizational and multitasking capabilities in fast-paced environments
Skills
Experience
Proven experience in luxury e-commerce or high-end retail client advisory roles. Demonstrated expertise in watchmaking, horology, or comparable artisanal product categories. Track record of managing complex client inquiries through digital channels.
Education
Secondary education or equivalent; formal training in luxury retail, horology, or customer experience management preferred.
Workplace
The successful candidate will be located in Amsterdam, North Holland, Netherlands.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Client Specialist – Watches», «Online Sales Advisor – Horological Services», «E-Commerce Customer Specialist – Timepieces», «Virtual Client Consultant – Watchmaking», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.