Richemont E-Boutique Client Advisor

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Consistently achieve or exceed monthly sales targets as defined by management
• Maintain order book and sales pipeline while providing timely client updates on order status, lead times, and product developments in partnership with management and local departments
• Cultivate and nurture new and existing client relationships through organic and strategic clienteling campaigns
• Partner with local management and corporate teams on CRM initiatives including product launches, events, seasonal outreach, and follow-up activities
• Accurately capture and maintain client data for all prospects and current clients using CRM tools to build comprehensive client intelligence
• Develop and execute daily, weekly, and monthly client outreach plans in partnership with management
• Achieve KPI goals for CRM metrics including data capture accuracy, targeted outreach campaigns, and client retention rates
• Resolve client challenges with professionalism by investigating problems, developing solutions, and making appropriate recommendations to Maison partners in a timely manner
• Communicate effectively across multiple channels with both local and global partners
• Embrace digital tools that enhance the luxury selling experience including virtual selling and chat functionalities
• Gather feedback and provide innovative insights to management on case-by-case scenarios
• Ensure each client receives an exceptional level of customer service aligned with IWC brand values
• Support all after-sales clients with helpful solutions and partner with customer service specialists to resolve escalated cases
• Develop extensive knowledge of IWC's history, products, and partnerships to provide an exceptional selling experience
• Maintain awareness of industry news and competitive positioning within the luxury timepiece sector
• Embody ICARE corporate values of Imaginative, Confident, Active, Responsible, and Engineered mindsets

Qualifications

• 2 to 5 years of previous experience in luxury retail, service, or hospitality environment
• General knowledge of the timepiece industry is required
• College degree is preferred
• Excellent analytical, organizational, and interpersonal communication skills
• Ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Skilled in resolving disputes and managing disagreements effectively
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Excellent computer skills and proficiency with technology

Skills

Experience

2 to 5 years of previous experience in luxury retail, service, or hospitality environments. General knowledge of the timepiece industry is required.

Education

College degree is preferred.

Workplace

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; access to employee assistance program; volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.