Richemont E‑Boutique Client Advisor (French Speaking)
- Location
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Apr 15, 2026
About Richemont
Richemont is a premier luxury goods group comprising a portfolio of distinguished maisons active in watches, jewelry and high-end accessories. As an employer it is known for privileging heritage craftsmanship, product excellence and international client service, while investing in omnichannel and digital retail capabilities across its maisons.
Richemont seeks a French‑speaking E‑Boutique Client Advisor in Amsterdam to provide personalised online client service for its luxury maisons.
Role & Responsibilities
- Deliver personalised, high‑touch service to French‑speaking clients via e‑commerce channels (email, live chat, phone and social messaging).
- Manage the end‑to‑end online client journey: order placement, after‑sales support, returns/exchanges and shipment follow‑up.
- Maintain and enrich client records using CRM tools and clienteling best practices to nurture long‑term relationships.
- Collaborate with logistics, sales and merchandising teams to resolve stock availability, delivery exceptions and client enquiries.
- Achieve individual and team service KPIs, including response times, client satisfaction and conversion/retention metrics.
Qualifications
- Fluency in French, with excellent written and verbal communication skills.
- Proven experience in luxury retail or e‑commerce client service (typically 2+ years preferred).
- Strong clienteling sensibility: empathy, discretion and a consultative sales approach appropriate to premium clients.
- Excellent organisational skills with the ability to manage multiple cases and priorities concurrently.
- Comfort with digital tools and CRM systems; meticulous attention to accuracy when handling orders and client data.
Skills
Experience
Preferably 2+ years of client service experience within luxury retail or e‑commerce environments, with demonstrable exposure to CRM‑driven clienteling and online order processes.
Education
High school diploma or equivalent required; tertiary education in business, hospitality, languages or a related discipline is advantageous.
Workplace
This position is based in Amsterdam, North Holland, Netherlands.
Culture
Richemont cultivates a culture that balances reverence for craftsmanship with modern retail innovation. Teams are internationally diverse and client‑centric, operating with discretion, collaborative discipline and a commitment to elevating the customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Online Client Advisor», «E‑Commerce Client Advisor», «Digital Client Relations Advisor», «French‑Speaking E‑Boutique Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.