Richemont E-Boutique Client Advisor
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Sep 18, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Join Jaeger-LeCoultre in Amsterdam as an E-Boutique Client Advisor. Deliver luxury digital experiences for a prestigious watchmaking Maison under Richemont.
Role & Responsibilities
- Build lasting client relationships across all digital channels, delivering exceptional and personalized luxury experiences
- Leverage deep horological product knowledge and commercial acumen to drive sales and client engagement
- Proactively manage client portfolios, process orders, and resolve client inquiries with meticulous attention to detail
- Capture and maintain comprehensive client data to support a 360° client view and enhance CRM systems
- Promote Jaeger-LeCoultre's rich heritage, technical mastery, and iconic timepiece designs to discerning clientele
- Contribute to operational excellence through efficient order processing, follow-up communications, and client satisfaction initiatives
Qualifications
- Genuine passion for delivering exceptional luxury client experiences with strong empathy and active listening skills
- Profound appreciation for fine watchmaking and intricate horological mechanisms
- Excellent verbal and written communication abilities with capacity to articulate brand values and convey complex product narratives
- Meticulous attention to detail, unwavering integrity, discretion, and professional demeanor
- Collaborative mindset with willingness to share knowledge and support team members
- Native-level fluency in French and full professional proficiency in English
- Experience in luxury retail, client relations, international customer service, or hospitality (significant advantage)
Skills
Experience
Experience in luxury retail, client relations, international customer service, or hospitality environments is strongly advantageous. Prior exposure to watchmaking or haute horlogerie industries is valued, though comprehensive training will be provided.
Education
No specific formal education requirements are stated. Secondary education or equivalent is assumed as a baseline.
Workplace
This position is based in Amsterdam, North Holland, Netherlands.
Benefits
Competitive salary, comprehensive benefits package, and a culture that values excellence, creativity, and passion. Significant opportunities for professional growth and development within a global luxury leader.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Client Advisor», «Online Client Relations Specialist», «E-Commerce Client Advocate», «Virtual Client Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.