Richemont Director, Commercial Learning & Development

About Richemont

Richemont is a global luxury goods holding company whose maisons include world-renowned jewellery, watchmaking and fashion houses. The group combines heritage craftsmanship and artisan savoir-faire with international retail and wholesale operations, and places strategic emphasis on talent development and brand stewardship across its portfolio.

Role & Responsibilities

• Define, develop, and execute the strategic vision and roadmap for Commercial Learning and Development across Cartier North America, aligning with global L&D strategies and commercial objectives
• Translate complex business challenges into innovative, measurable learning strategies that drive tangible commercial outcomes in a luxury retail environment
• Lead, mentor, and inspire a high-performing team of Commercial Learning and Development professionals located across North America, fostering a culture of continuous learning and development
• Leverage advanced analytical skills to interpret commercial reporting and data, proactively identifying performance gaps and emerging trends to inform strategic decisions
• Design, implement, and continuously refine a comprehensive measurement strategy to evaluate the effectiveness and return on investment (ROI) of all learning initiatives
• Oversee performance management, goal setting, and career development of direct reports, empowering them to achieve excellence and contribute to strategic objectives
• Ensure learning approach and field team directly contribute to elevating selling skills, client experience, product knowledge, and leadership capabilities within the luxury commercial environment
• Reinforce behaviors and skillsets defined in Cartier's curriculum through field activities and coaching
• Cultivate and maintain strong, collaborative relationships with key senior stakeholders, including Regional VPs, Boutique Directors, and Human Resources Business Partners
• Serve as a Commercial Learning and Development liaison, proactively engaging with business partners to understand needs, align priorities, and co-create solutions
• Dedicate approximately 70% of time to field activities, including spending time with direct reports, visiting boutiques, and engaging with regional leadership
• Dedicate field time to the development of boutique leadership and client-facing populations
• Act as a visible commercial leader, gaining firsthand understanding of the selling environment, client interactions, and operational realities
• Utilize field insights to identify emerging trends, performance gaps, and opportunities, translating them into actionable learning strategies
• Partner with cross-functional teams, including Instructional Design, Core Programming, and Operations, to proactively identify gaps and contribute to the overall strategic direction of the department
• Leverage deep commercial business knowledge as a resource to the Instructional Design team, ensuring learning solutions are relevant, practical, and impactful
• Drive adoption and use of Cartier's Learner Experience Platform and other learning technologies
• Present strategic insights, performance analyses, and recommendations to senior leadership, influencing decision-making and securing buy-in for Commercial L&D initiatives

Qualifications

• Minimum of 10 years of progressive experience in Learning & Development, with at least 5 years in a leadership role overseeing a team in a commercial or retail environment, or 8+ years as a commercial leader in a retail environment with strong people development experience
• Proven experience leading and developing a geographically dispersed team
• Demonstrated depth of knowledge in a commercial selling environment, with luxury retail experience highly preferred and commercial leadership experience highly desired
• Exceptional commercial business acumen with a deep understanding of sales drivers, client experience, and market dynamics
• Highly analytical and data-savvy, with proven ability to read, interpret, and make strategic meaning of complex reporting and data
• Strong expertise in developing and implementing comprehensive measurement strategies for learning and development initiatives
• Strong experience with leveraging data and partnership with Data Analytics teams
• Strong leadership presence with the ability to inspire, influence, and motivate individuals and teams at all levels
• Excellent critical thinking skills with a proactive approach to identifying challenges and developing innovative, results-focused solutions
• Superior interpersonal, communication, and presentation skills, with the ability to articulate complex ideas clearly and persuasively to diverse audiences including senior executives
• Proven ability to build and maintain strong, trust-based relationships with internal and external stakeholders
• Highly collaborative with a track record of successfully partnering with cross-functional teams to achieve shared objectives
• Bachelor's degree in a related field such as Business, Human Resources, Education, or Organizational Development; Master's degree preferred

Skills

Experience

A minimum of 10 years of progressive experience in Learning & Development, with at least 5 years in a formal leadership role overseeing a team in a commercial or retail environment, is required. Alternatively, candidates with 8 or more years of commercial leadership experience in a retail setting, paired with strong expertise in people development, are encouraged to apply. Demonstrated experience successfully leading geographically dispersed teams, combined with deep familiarity with luxury retail and high-performance selling environments, is essential. Candidates should possess a proven track record of translating business challenges into learning strategies and measuring their impact through data analysis.

Education

Bachelor's degree in a related field such as Business, Human Resources, Education, or Organizational Development is required. A Master's degree is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 175,000 to USD 205,000 per annum.

Benefits

Comprehensive benefits program including medical, dental, and vision coverage; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; access to the employee assistance program; and volunteer days off to support community initiatives.

Culture

Richemont fosters a culture that values craftsmanship, discretion and long‑term brand stewardship. The organisation combines entrepreneurial energy at maison level with group‑wide governance, encouraging cross‑disciplinary collaboration and sustained development of talent across international markets.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.