Richemont Desktop Engineer
Richemont seeks a Desktop Engineer in Tokyo to manage corporate endpoints, support users and operate endpoint management tools for its luxury maisons.
Overview
Richemont is a leading luxury goods group comprising internationally recognised maisons across jewellery, watches, leather goods and writing instruments. As an employer, Richemont operates a global, cross‑disciplinary organisation that values craftsmanship, heritage and creativity while investing in technical and digital capabilities to support its maisons worldwide.
Role & Responsibilities
- Manage and maintain corporate endpoints (Windows and macOS): imaging, configuration, patching and lifecycle replacement.
- Provide second/third‑line desktop support for employees across Tokyo and regional offices, resolving incidents and service requests via the ITSM ticketing system.
- Administer and optimise end‑point management platforms and MDM solutions (SCCM/Microsoft Intune and JAMF), including software deployment and policy enforcement.
- Maintain identity and access systems related to desktop services (Active Directory, Azure AD, single sign‑on integrations).
- Implement and operate endpoint security controls (antivirus/EDR, disk encryption, secure configuration standards) in partnership with the Information Security team.
- Contribute to desktop and collaboration projects: rollouts, migrations, VDI implementations and office relocations.
- Document procedures, maintain asset inventory and produce operational metrics and status reports for IT management.
- Provide occasional after‑hours or on‑call support for critical incidents and major deployments.
Qualifications
- Bachelor’s degree in Computer Science, Information Systems or a related discipline, or equivalent professional experience.
- Minimum of 3 years’ experience in enterprise desktop/end‑user computing roles supporting Windows and macOS clients.
- Proven experience with Active Directory, Azure AD and modern device management (SCCM, Intune, JAMF).
- Solid understanding of endpoint security technologies (EDR, disk encryption) and patch management.
- Fluent written and spoken English; Japanese language ability is advantageous for Tokyo‑based user support.
Skills
Experience
At least 3 years of hands‑on experience supporting enterprise endpoints in a multinational organisation, including platform administration (SCCM/Intune/JAMF), incident resolution and project delivery for desktop and collaboration services.
Education
Bachelor’s degree in Computer Science, Information Systems, or equivalent; relevant industry certifications (e.g., Microsoft, Apple, CompTIA) preferred.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan. 183 luxury roles are listed in Tokyo on Cerulean, 2 posted in the last 48 hours. Across the Tokyo region, Cerulean lists 193 open positions — 4 listed in the past two days. Cerulean currently advertises 236 open roles in Japan, including 4 added in the last 48 hours.
Culture
Richemont’s workplace blends heritage and high standards with a modern, collaborative international environment. Employees work closely with brand and technical teams across markets, where attention to detail, discretion and a commitment to quality are highly prized.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.