Richemont Deputy Residence Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Support the Residence Manager in all operational aspects, including deputizing during absences to ensure continuity of service excellence
• Lead and develop a small team through targeted training, performance feedback, and operational guidance to elevate overall service standards
• Manage salon reservations and orchestrate bespoke client experiences by understanding individual preferences, lifestyle, and significant occasions, whilst coordinating special requests such as catering and private services
• Direct the conceptualization, planning, and execution of exclusive private events within the residence that showcase high-end products and embody Maison heritage
• Maintain and enhance the sophisticated aesthetic of the residence floor through thoughtful seasonal and thematic spatial design that aligns with hospitality objectives
• Analyze customer satisfaction metrics and feedback (e.g., Customer Barometer) and collaborate with the Residence Manager to implement PDCA-based service improvement initiatives
• Liaise strategically with hospitality partners (hotel food and beverage teams, catering providers) to ensure seamless event execution and flawless guest experience delivery
• Respond promptly and professionally to client inquiries, feedback, and special requests to continuously strengthen customer engagement and loyalty

Qualifications

• Proven experience in luxury retail, hospitality, or concierge services catering to high-net-worth clientele
• Demonstrated team leadership or floor/store management experience
• Strong understanding of hospitality operations and service excellence standards
• Fluent English communication skills, capable of engaging discerning clients and negotiating with hospitality partners
• Excellent organizational, multitasking, and problem-solving abilities in a fast-paced, high-touch environment

Skills

Experience

Candidates should have professional experience in at least one of the following areas: client-facing service roles within luxury retail or hospitality; concierge or dedicated client services in high-end environments; hotel or airline hospitality operations; team leadership or floor management responsibilities. Experience in hotel food and beverage management with deep knowledge of wine or service protocols is advantageous.

Education

Secondary education or equivalent; further qualifications in hospitality management, luxury service, or related disciplines are valued.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.