Richemont Deputy Director of Operations and Care Services
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $200,000–220,000/year
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Aug 5, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Deputy Director of Operations and Care Services at Richemont in New York – lead luxury retail operations and care services team.
Role & Responsibilities
- Lead all aspects of care service operations, ensuring timely execution aligned with luxury brand standards and flawless client experiences
- Develop and implement continuous improvement initiatives to streamline processes, enhance operational efficiency, and maintain precision and quality
- Oversee inventory management, after-sales operations, and compliance to uphold the brand's reputation for craftsmanship and service excellence
- Spend 50% of working time on the sales floor, connecting with team members and clients to identify operational blocks and handle escalations proactively
- Partner with HR to identify development opportunities, support dynamic people management, and ensure employee experience remains a priority
- Consult with regional technical centers (RTC), client relations centers (CRC), boutique workshops, and watchmakers to align with strategic objectives
- Monitor and analyze client satisfaction surveys to identify trends and implement continuous improvement strategies
- Motivate and mentor operations and care service staff through visible leadership, regular team meetings, and clear communication of targets and opportunities
- Guide performance management processes through scheduled individual meetings and biannual/annual reviews with operations staff
- Collaborate with merchandising, workshop management, and retail teams to ensure seamless integration of care services within the broader client journey
- Manage administrative and HR responsibilities including scheduling, payroll, overtime management, and staff development planning
Qualifications
- Proven track record in luxury goods operations and inventory management
- Strong compliance and regulatory background with demonstrated ability to maintain documentation and store procedures
- Exceptional people management skills with ability to inspire, engage, and motivate large teams
- Strong floor presence and ability to lead by example in client-facing environments
- Demonstrated expertise in client satisfaction and after-sales service operations
- Ability to de-escalate and handle challenging client interactions effectively
- Experience with performance management and talent development in retail or luxury environments
Skills
Experience
Extensive experience in luxury retail operations, care services, or after-sales service management with proven success in leading large, multifunctional teams and delivering exceptional client experiences. Demonstrated expertise in inventory management, compliance operations, and operational excellence within a luxury goods or high-end retail environment.
Education
Bachelor's degree in Business Administration, Operations Management, Hospitality Management, or related field preferred.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 200,000 to USD 220,000 per annum.
Benefits
Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations and Client Care Director», «Care Services Operations Leader», «Deputy Operations Manager, Client Services», «Operations & After-Sales Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.