Richemont Deputy Director of Operations and Care Service
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont Deputy Director of Operations and Care Service at Mansion Fifth Avenue, New York. Senior operations role.
Role & Responsibilities
- Oversee daily operations and care service delivery across all departments at Mansion Fifth Avenue
- Manage and coordinate housekeeping, maintenance, and guest services teams
- Ensure compliance with luxury hospitality standards and Richemont operational guidelines
- Monitor facility maintenance, safety protocols, and service quality metrics
- Develop and implement operational procedures and staff training programs
- Liaise with the Director of Operations on strategic initiatives and performance optimization
- Address guest concerns and manage escalations with professionalism and discretion
- Prepare operational reports and performance analytics for senior management
Qualifications
- Proven experience in luxury hospitality operations management
- Strong leadership capabilities with ability to manage multi-departmental teams
- In-depth knowledge of high-end service delivery and guest care protocols
- Demonstrated ability to maintain operational excellence in premium environments
- Excellent organizational and problem-solving skills
- Strong communication and interpersonal abilities
Skills
Experience
Minimum 5–7 years of operations management experience in luxury hospitality, high-end residential, or comparable premium service environments. Prior experience managing care services, housekeeping, or facilities teams is essential.
Education
High school diploma or equivalent; bachelor's degree in hospitality management, business administration, or related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Operations Manager», «Operations and Care Service Manager», «Assistant Operations Director», «Care Service Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.