Richemont Deputy Boutique Manager
Richemont seeks a Deputy Boutique Manager in Vienna to support boutique operations, lead the sales team and deliver exemplary luxury client service.
Overview
Richemont is a Switzerland-based luxury goods holding group comprising maisons renowned for jewellery, watches and high-end accessories. As an employer it emphasises artisanal heritage, brand stewardship and long-term talent development across global retail operations, offering career paths that blend commercial acumen with craftsmanship-focused brand values.
Role & Responsibilities
- Support the Boutique Manager in day-to-day store leadership to deliver exceptional luxury client experiences and achieve sales targets.
- Coach, mentor and motivate client advisors; lead by example in clienteling, product knowledge and service standards.
- Manage staffing logistics: scheduling, shift management, performance feedback and recruitment support.
- Monitor sales KPIs and prepare concise performance reports; implement corrective action plans to maximise revenue and conversion.
- Oversee boutique operations including opening/closing procedures, cash handling, inventory control and loss prevention.
- Coordinate visual merchandising and in-store presentation to ensure alignment with brand directives and seasonal campaigns.
- Organise and execute client events, private appointments and local marketing initiatives to cultivate high-value relationships.
Qualifications
- Proven supervisory experience in luxury retail or premium fashion (typically 3+ years in retail with at least 1 year in a leadership role).
- Strong commercial orientation with a track record of meeting or exceeding sales targets.
- Demonstrated ability to coach and develop sales teams to high service and performance standards.
- Excellent interpersonal and communication skills; discrete service manner appropriate for high-net-worth clientele.
- Solid organisational aptitude, including experience with stock management, cash reconciliation and boutique operations.
Skills
Experience
A background of at least three years in luxury or premium retail, including demonstrable supervisory responsibility and hands-on involvement in boutique operations and client service.
Education
Secondary education with vocational retail/hospitality training or equivalent; a degree or diploma in business, retail management or luxury brand management is advantageous.
Workplace
The successful candidate will be located in Vienna, Vienna, Austria. 28 luxury roles are listed in Vienna on Cerulean, 1 posted in the last 48 hours. Cerulean currently advertises 36 open roles in Austria, including 1 added in the last 48 hours.
Culture
Richemont boutiques operate within an environment that values craftsmanship, meticulous service and long-term brand stewardship. The workplace culture balances rigorous commercial discipline with an appreciation for artisanal heritage, offering collaborative, international teams and structured talent development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.