Richemont Deputy Boutique Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Support the Boutique Manager in achieving quarterly business targets (BTQ) by serving as a liaison between management and boutique staff
• Develop and lead execution of boutique action plans, managing timelines and progress to drive goal attainment
• Deliver exceptional customer service and serve as the primary point of contact for customer complaints, ensuring adherence to company protocols
• Foster a collaborative and high-engagement team environment by supporting the Boutique Manager in enhancing team communication and cohesion
• Develop and mentor boutique staff, creating opportunities for growth and professional advancement through on-the-job training and coaching
• Recruit, guide, and motivate temporary staff in coordination with the Boutique Manager
• When assuming direct supervisory responsibilities, conduct performance evaluations, develop staff capabilities, provide coaching feedback, and manage day-to-day operations
• Oversee boutique operations including sales management, cash reconciliation, inventory control, and expense management in compliance with company procedures
• Transport high-value merchandise between boutique locations as required, maintaining security and accuracy
• Serve as boutique operations manager and handle complaint resolution when the Boutique Manager is unavailable

Qualifications

• Demonstrated team management capability, with ability to create a collaborative environment where staff pursue shared boutique objectives
• Proven capacity to motivate and engage individual team members through varied approaches that foster personal goal achievement and commitment
• Strong ability to assess staff strengths and weaknesses and provide meaningful development opportunities and feedback
• If supervising direct reports: advanced capability in identifying staff potential, delivering targeted feedback, and providing resources for professional development
• Demonstrated result-oriented execution, ability to support action plan development and monitor progress alongside the Boutique Manager
• Proactive problem-solving with capacity to identify and independently execute required actions without explicit direction, modeling exemplary standards for the boutique team
• Superior customer-facing skills and sales acumen; knowledge of industry trends and competitive landscape with ability to translate insights to sales strategy
• Exceptional ability to manage high-net-worth customers and VIP clientele; crisis management and complaint resolution skills
• Unwavering ethical standards, strict adherence to company policies, and integrity in all professional conduct
• Strong teamwork orientation with clear understanding of individual role and collective team accountability
• Ability to provide persuasive counsel and constructive feedback to colleagues
• Strong interpersonal skills, with capacity to build trust-based relationships and adapt communication style based on individual personalities and needs
• Persuasive and contextually adaptive communication skills; coaching-based communication that elicits independent action from staff

Skills

Experience

Substantial retail or luxury boutique experience with demonstrated success in a management or senior specialist role supporting boutique operations, ideally within the luxury jewelry, watches, or high-end accessories sector. Proven track record of contributing to sales growth, staff development, and operational excellence.

Education

Secondary education minimum; bachelor's degree or equivalent professional qualification preferred.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.