- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Nov 3, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont is seeking a Deputy Boutique Manager (Operations) in London to support boutique performance, team management, client development and boutique administration. The role supports the Boutique Manager across sales and KPI reporting, coaching, clienteling and CRM, compliance, visual merchandising and back-office operations.
Role & Responsibilities
- Co-monitor the boutique’s sales targets and KPIs.
- Prepare monthly and ad hoc reports on sales, traffic, KPIs, follow-up, missed sales, stock issues, customer service and discounts, and propose corrective actions.
- Support the effective operation of the boutique.
- Support the Boutique Manager in managing the team to optimise individual and boutique performance and profitability.
- Communicate the Maison’s strategy and vision, and motivate the team around its collective and individual contributions.
- Support the Boutique Manager in conducting team meetings and ensuring staff understand targets and client experience best practices.
- Support the Boutique Manager with the annual performance management process and feedback.
- Delegate operational activities and establish clear responsibilities within the team.
- Assist the Boutique Manager with team training and coaching to drive success.
- Promote clienteling behaviours and ways of working, including proactive outreach to existing clients and prospects, head-to-toe styling and appointments.
- Elevate the in-store and out-of-store client experience while ensuring brand guidelines are met.
- Use clienteling tools, including the clienteling app, client development plans and local experiences, to achieve results.
- Report on the ROI of in-store clienteling and CRM actions, identifying opportunities by boutique and client segment.
- Ensure group, Maison and boutique policies, procedures and guidelines are applied in store.
- Monitor visual merchandising and displays to maintain the brand image and boutique presentation.
- Ensure compliance with the Maison’s sales, financial and security procedures.
- Supervise boutique back-office and administrative activities, including invoices, schedules, payroll and commissions.
- Monitor the quality of each sales associate’s client database and ensure daily traffic is counted correctly.
- Ensure the boutique is properly maintained, including lighting and furniture, and take corrective action in line with brand standards and guidelines.
Qualifications
- Profound experience in a similar role in a luxury environment.
- Deep understanding of retail operations.
- Strong people management skills.
- Proven experience with CRM and clienteling.
- Advanced proficiency with IT tools, including MS Office, CRM and AI.
- Excellent attention to detail and organisational skills.
- Team player with strong interpersonal skills.
Skills
Experience
Profound experience in a similar role in a luxury environment.
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Boutique Manager», «Deputy Store Manager», «Assistant Retail Manager», «Boutique Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.