Richemont Deputy Boutique Manager

About Richemont

Richemont is a global luxury goods group that manages a portfolio of maisons across jewellery, watches, leather goods and writing instruments. The group operates directly-run boutiques and concessions in premium retail destinations — including flagship spaces within destination department stores such as Harrods — and values craftsmanship, brand heritage and exceptional client service.

Role & Responsibilities

• Motivate and coach the sales team to consistently achieve and exceed monthly and weekly sales targets, monitoring KPIs including turnover, average basket size, cross-selling, and product knowledge
• Provide continuous on-the-floor coaching with regular, constructive feedback to enhance individual and team performance
• Validate staff rotas to ensure optimal boutique coverage and operational efficiency
• Lead by example through direct supervision of sales activities, daily morning briefs, and workshops
• Support the Boutique Manager in delivering Chloé Moments training programs and other essential learning initiatives
• Oversee the management of Stylist client books and customer databases to nurture lasting client relationships
• Reinforce client loyalty through consistent follow-up and targeted call campaigns
• Confidently handle and resolve client issues, ensuring a seamless and luxurious experience
• Ensure strict adherence to Richemont and Maison processes and procedures
• Monitor inventory levels and support the stock team with various stock management tasks
• Compile accurate daily reports to maintain clear communication and operational oversight
• Maintain exceptional product and collection knowledge, offering inspiring and creative advice to clients
• Embody Chloé grooming and attitude guidelines, reflecting the Maison's elegance and spirit daily
• Stay abreast of market trends in the luxury retail sector and monitor competitor activities

Qualifications

• Proven experience in a supervisory or deputy management role within luxury retail
• Demonstrated track record of exceeding sales targets and driving business performance
• Strong leadership capabilities with the ability to motivate and develop team members
• Exceptional client service skills with the ability to build lasting relationships
• In-depth knowledge of luxury fashion retail operations and brand ambassadorship
• Excellent organizational and multitasking abilities
• Strong communication and interpersonal skills
• Familiarity with retail systems and inventory management
• Ability to work flexibly, including retail hours and peak trading periods

Skills

Experience

3+ years of progressive retail management experience within luxury fashion or high-end accessories sectors, ideally with exposure to boutique operations and team leadership.

Education

A-Levels or equivalent qualification in any discipline. Post-secondary retail management certification or luxury sector training is advantageous but not required.

Workplace

Culture

Richemont’s maisons place exceptional client service, brand heritage and artisanal expertise at the centre of operations. Boutique teams operate in fast-paced, highly service-oriented retail environments where discretion, professionalism and a commitment to craftsmanship are prized.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.