Richemont Deputy Boutique Manager
Richemont in Kuala Lumpur seeks a Deputy Boutique Manager to support boutique operations, lead the sales team and deliver exceptional client experiences.
Overview
Richemont is a leading international luxury goods group that owns and manages a portfolio of prestigious maisons across jewellery, watches, leather goods and accessories. The group operates a global retail network and places strong emphasis on craftsmanship, brand heritage and elevated client service. As an employer, Richemont and its maisons typically invest in specialised retail training and long-term talent development within a culture that values discretion, product mastery and commercial excellence.
Role & Responsibilities
- Support the Boutique Manager in the day-to-day management of boutique operations to ensure alignment with brand standards and commercial objectives.
- Lead, coach and develop boutique sales teams to deliver exceptional client experiences and meet sales KPIs.
- Drive clienteling activities, manage VIP relationships and ensure timely follow-up to maximise client conversion and retention.
- Oversee visual merchandising and store presentation to maintain a compelling and brand-compliant retail environment.
- Manage inventory control, stock replenishment and shrinkage prevention procedures in coordination with regional operations.
- Assist with staff scheduling, payroll administration and rostering to optimise coverage for peak trading periods.
- Prepare operational and sales reports, analyse performance metrics and propose corrective actions to achieve targets.
- Ensure compliance with cash-handling policies, service protocols and local regulatory requirements.
- Act as duty manager in the absence of the Boutique Manager, making operational decisions and resolving escalated client or staff matters.
Qualifications
- Minimum of 3 years' retail supervisory or assistant-management experience, preferably in luxury fashion, watches or jewellery.
- Proven track record of leading small teams and achieving sales targets in a client-facing environment.
- Strong commercial acumen with experience in forecasting, KPI management and basic P&L understanding.
- Excellent interpersonal and communication skills with a service-oriented demeanour suited to high-net-worth clients.
- Demonstrable experience in clienteling and CRM-driven relationship management.
- Ability to work flexible hours, including weekends and public holidays; availability for occasional regional travel if required.
- Diploma or degree in Business, Retail Management, Hospitality or a related field preferred.
Skills
Experience
Several years of progressive retail experience with at least three years in a supervisory or assistant-manager role within the luxury sector, demonstrating consistent sales performance and team development.
Education
Diploma or Bachelor's degree in Business, Retail Management, Hospitality or related discipline preferred; equivalent professional experience accepted.
Workplace
The role is situated in Kuala Lumpur, Kuala Lumpur, Malaysia. There are currently 71 open positions in Kuala Lumpur on Cerulean, with 2 added recently. Across Malaysia, Cerulean lists 145 open roles — 2 of them newly added.
Culture
Richemont's maisons cultivate a quiet, service-driven culture that prioritises product knowledge, bespoke client interactions and long-term relationships. The work environment rewards meticulous attention to brand standards, continuous learning and collaborative team leadership within a heritage luxury context.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.